Practice Manager-Otolaryngology-West Penn Hospital

Allegheny Health Network; Pittsburgh (Allegheny County); Híbrido; USD 70.000 - 100.000; Jornada completa

Descripción de la vacante

Allegheny Health Network seeks a Practice Operations Manager to oversee daily activities across its physician locations, ensuring smooth front and back office operations and staff performance. You will manage budgets, monitor revenue cycles, and address patient issues while coordinating with physicians and leadership to achieve goals.

You will travel between sites to supervise, implement improvements, and ensure compliance with regulatory standards, playing a key role in quality and service

Formación

• Bachelor’s degree or relevant experience and/or education as determined by the company in lieu of bachelor's degree.
• 3–5 years’ experience in physician practice setting with 2 years’ practice management experience.

Responsabilidades

• Manages day-to-day operations of physician practices, including front and back office functions.
• Supervises staff, interviews, hires, trains, and conducts evaluations.
• Develops the practice budget; monitors financial and revenue cycle metrics.
• Reviews reconciliation of monies collected and deposited; supports financial controls.
• Monitors patient satisfaction and addresses complaints to improve service.
• Ensures quality and performance improvement by tracking metrics and deficiencies.
• Collaborates with physicians and leadership to meet organizational goals.
• Ensures compliance with regulatory requirements; travels to multiple locations.

Conocimientos

Staff supervision

Budget management

Revenue cycle awareness

Problem solving

Educación

Bachelor’s degree or relevant experience

CPPM certification

Descripción del empleo

Job Description

This role will support both Allegheny General Hospital and West Penn Hospital clinic locations.

Company

Allegheny Health Network

Job Description

This role will support both Allegheny General Hospital and West Penn Hospital clinic locations.

General Overview

This job manages the daily operations of a complex large/multiple full time locations/physician practices.

Essential Responsibilities

• Manages the day to day operations of the physician practice(s), including front and back office functions. (20%)
• Supervises staff, resolves problems and implements approved disciplinary action. Interviews, hires, trains and conducts performance evaluations. (20%)
• In conjunction with the director, develops the practice budget. Manages and monitors key financial and revenue cycle metrics, including staff hours, resource allocation, expense budget, patient volumes, and the revenue cycle process. Provides primary (or secondary) review of reconciliation of monies being collected and deposited. (20%)
• Responsible for monitoring patient satisfaction reports, identifying variances from standard, addressing and resolving patient complaints. (10%)
• Responsible for quality and performance improvement by monitoring metrics and addressing deficiencies. (10%)
• Works collaboratively with physicians, leadership and health professionals to accomplish organization and practice goals. (10%)
• Ensures compliance with all regulatory requirements. (10%)
• Requires frequent travel to various practice locations.

Qualifications

Minimum

• Bachelor’s degree or relevant experience and/or education as determined by the company in lieu of bachelor's degree
• 3-5 years’ experience in physician practice setting with 2 years’ practice management experience.

Preferred

• Experience managing multiple sites.
• CPPM (Certified Physician Practice Manager) certification.

Disclaimer The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

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