Practice Manager, Operations Manager

Expert Care Team; New York (NY); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Competitive pay + bonuses

Growth opportunity

Fast-paced, high-end environment

Job summary

Expert Care Team in New York is seeking an experienced Practice Manager to oversee daily operations for a busy mental health + med spa / wellness clinic.

You will supervise front desk and clinical staff, manage scheduling, billing, and systems, and drive KPI metrics while ensuring HIPAA and NY regulatory compliance. This fast-paced role offers growth, competitive compensation with bonuses, and a chance to shape a premium patient experience.

Qualifications

• 3+ years of healthcare or med spa management experience.

Responsibilities

• Manage daily operations (scheduling, patient flow, staff coverage)
• Supervise front desk, medical assistants, and support staff
• Handle hiring, training, and performance management
• Track KPIs (revenue, retention, utilization)
• Oversee billing, payments, and basic financials
• Ensure compliance (HIPAA, OSHA, NY regulations)
• Maintain strong client experience and resolve issues
• Manage EMR, CRM, scheduling, and clinic systems

Skills

Leadership

Operations management

Healthcare management

Staff management

Tools

EMR systems

CRM systems

Job description

Job Summary

Hiring an experienced Practice Manager to oversee daily operations for a busy mental health + med spa / wellness clinic.

Practice Manager / Operations Manager

Hiring an experienced Practice Manager to oversee daily operations for a busy mental health + med spa / wellness clinic.

Responsibilities

• Manage daily operations (scheduling, patient flow, staff coverage)
• Supervise front desk, medical assistants, and support staff
• Handle hiring, training, and performance management
• Track KPIs (revenue, retention, utilization)
• Oversee billing, payments, and basic financials
• Ensure compliance (HIPAA, OSHA, NY regulations)
• Maintain strong client experience and resolve issues
• Manage EMR, CRM, scheduling, and clinic systems

Requirements

• 3+ years of healthcare or med spa management experience
• Strong leadership and organizational skills
• Experience with EMR/CRM systems
• Ability to manage staff, operations, and performance metrics

Nice to Have

• Med spa, dermatology, or wellness experience
• Experience with memberships or sales
• Bilingual (English/Spanish)

What We Offer

• Competitive pay + bonuses
• Growth opportunity
• Fast-paced, high-end environment