Practice Manager of Operations

Heartland Dental LLC; Oshkosh (WI); On-site; USD 50,000 - 80,000; Full time

Job summary

Heartland Dental is seeking a Practice Manager of Operations to join their team. This role involves leadership to ensure high-quality patient care, aligning team efforts to support doctors, and maintaining a collaborative environment. Candidates should possess a degree and relevant leadership experience, with opportunities for continuous education and professional growth.

Benefits

Health insurance

Retirement plans

Paid holidays and PTO

Continuing education opportunities

Access to a network of mentors

Qualifications

• Experience in a fast-paced, customer-centric environment.
• Excellent communication, leadership, coaching, and conflict resolution skills.
• Trustworthiness; maintain patient confidentiality and team ethics.

Responsibilities

• Guide and support the team to deliver patient care.
• Achieve goals through servant leadership.
• Monitor progress and support future team growth.

Skills

Leadership

Communication

Conflict Resolution

Problem Solving

Education

Associate’s or Bachelor's degree

3-5 years of leadership experience

Tools

Dentrix

Job description

Practice Manager of Operations

RLJ Dental is seeking a Practice Manager of Operations to join our team.

Why Heartland Dental?

Heartland Dental believes that providing exceptional lifetime care for our patients requires hiring and developing leaders who support the business needs of each dental office and foster a strong team culture. As a Practice Manager of Operations, you will work in an environment that encourages learning, team cohesion, and puts patients first.

As a Practice Manager of Operations, you will be a valued business partner to the Doctor. This role involves guiding and supporting our team to deliver the best patient care to the community. Our goal is to hire and grow leaders who support each practice’s needs and foster camaraderie and support. Patients come first here, and continuous learning is encouraged!

More about the role

1. Prioritize and complete all PMO Training to develop technical, commitment, and leadership skills.
2. Set and pursue annual top 10 business goals and 16 personal development goals (5 technical, 5 commitment, 6 personality).
3. Achieve goals and priorities of Doctors and teams through servant leadership.
4. Participate in Bell Leadership Training every 18-24 months.
5. Support the Doctor-led, hygiene-driven, operations-focused philosophy through monthly synergy meetings, weekly team meetings, and strong morning huddles.
6. Focus team efforts to support Doctors in achieving their Top 10 Professional goals.
7. Align with the doctor through daily one-on-ones, morning huddles, and weekly touchpoints to discuss communication, connection, and support.
8. Serve as a business partner by collaborating on quarterly and annual financial goals.
9. Assist Doctors in prioritizing, planning, and scheduling Continuing Education through Education and Leadership programs.
10. Monitor progress of DMP benefits and metrics with the Doctor.
11. Identify and support future team growth by selecting candidates (BA, DA, Hygienists) who are a strong match for the position and practice.
12. Partner with Doctors to identify skills needed for open positions and select suitable team members.
13. Onboard new team members in partnership with recruiting and support office.
14. Support team members in training and growth through Core Essentials and beyond.

What You’ll Gain

• Competitive benefits including health insurance, retirement plans, paid holidays, and PTO.
• Continuing education opportunities to develop your potential and support Doctors.
• Access to a network of mentors and networking opportunities.
• Advanced technology tools to enhance efficiency and patient care.

About RLJ Dental

RLJ Dental, like each Heartland Dental supported office, is unique to its community and patients.

• Join a collaborative, communicative, and community-focused team of six.

Minimum Qualifications

• Associate’s or Bachelor's degree or 3-5 years of leadership experience in a professional setting.
• Experience in a fast-paced, customer-centric environment.
• Ability to analyze processes, identify problems, and develop solutions.
• Excellent communication, leadership, coaching, and conflict resolution skills.
• Trustworthiness; maintain patient confidentiality and team ethics.

Preferred Experience

• 1+ years in a dental or medical setting.
• 1+ years experience with insurance billing and accounts receivable.
• Experience with Dentrix or other dental software.

Physical Requirements

• Ability to perform duties with or without reasonable accommodations.
• Prolonged sitting and working on a computer.
• Ability to lift up to 15 pounds.
• Availability for virtual or in-person training sessions, with some travel involved.
• A tuberculosis (TB) test is required prior to employment, except in FL & TN.

Who is Heartland Dental?

Heartland Dental is the largest and one of the fastest-growing Dental Support Organizations, supporting over 2,800 doctors in 40 states and more than 1,800 offices. Each supported office is unique, and supported doctors lead their practices while we support them in delivering high-quality care. Our mission is to support dentists and their teams in providing excellent care and creating value for stakeholders.

We are committed to diversity and inclusion and provide equal employment opportunities to all applicants.