Practice Manager I - 143

Dupagefamilyeyecare; Glen Ellyn (IL); On-site; USD 50,000 - 70,000; Full time

Job summary

DuPage Family Eye Care in Glen Ellyn, Illinois, is seeking a Practice Manager I to supervise staff and ensure optimal patient care. The role involves collaborating closely with ODs, leading customer service initiatives, and analyzing practice performance.

The ideal candidate will have at least 2 years of management experience, preferably in optical services. Strong communication and leadership skills are essential for maintaining a high standard of patient interactions and staff performance.

Qualifications

• Optical experience preferred, excellent communication skills.
• Ability to supervise a team and manage various tasks.
• Understanding of optometric business processes.

Responsibilities

• Supervise a team of staff to ensure excellent patient care.
• Work closely with ODs to enhance workflow efficiency.
• Analyze practice financial data for profitability.

Skills

Excellent customer service skills

Leadership abilities

Communication skills

Organizational skills

Education

2 years retail management/supervisory experience

Job description

DuPage Family Eye Care, 489 Taft Ave, Glen Ellyn, Illinois, United States of America

Practice Manager I - DuPage Family Eye Care in Glen Ellyn, IL

General Job Description & Responsibilities

The primary responsibility of this position is to ensure that all patients are receiving the best quality of care at all times. It is the Practice Manager who is the primary for resolving the majority of patient and employee issues and provides immediate guidance and supervision to all staff. Primary responsibilities include:

• Supervising a team of Opticians, Technicians, Patient Care Coordinators, and other staff.
• Working closely with the Lead OD to ensure an exceptional patient experience.
• Conveys a customer‑centric approach to customer service through leading staff performance, coaching, inspiring and developing staff to deliver unsurpassed Customer Service.
• Serving as a role model to their team
• Work closely with ODs to ensure the highest standard of patient care and workflow efficiency.
• Demonstrates the highest level of Customer Service vision with all customers and patients.
• Monitors all aspects of practice operations, provides on‑the‑job‑training and support to team members using all core philosophies.
• Analyzes practice financial data and makes recommendations regarding next steps to optimize overall practice profitability.
• Recruits and selects high caliber talent.
• Ensure overall compliance relating to billing, staff behaviors, and HIPAA compliance.
• Performs duties related to product management, inventory management, and cost of goods.
• Performs consistent staff evaluations, conducts performance management, and delivers team trainings.
• Upholds Keplr Vision’s Core Values.

Experience & Skills

Excellent customer service skills and personal presentation are critical to this role. The ideal candidate will have:

• Prefer optical experience and/or minimum of 2 years of retail management/supervisory experience.
• General understanding of operations, processes, and high level of business acumen.
• Excellent communication, organizational, leadership, and interpersonal skills.
• Ability to set, monitor and achieve productivity goals.
• Ability to problem solve, exercise sound judgment, and exhibit a high level of attention to detail.
• Understanding of optometric business processes and strategic development.
• Ability to handle and prioritize multiple tasks and meet required deadlines.

Other Duties & Information

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The reporting structure for this position is dependent upon practice alignment and may report to the Lead OD, Director of Operations, or Area Manager.