Practice Manager II

Lehigh Valley Hospital; Bethlehem (Northampton County); On-site; USD 75,000 - 110,000; Full time

Job summary

Lehigh Valley Health Network in Bethlehem is seeking a Practice Manager II to direct and coordinate daily operations of a Physician Practice, often across multiple locations and 10–25 providers.

The role involves supervising staff, developing policies with upper management, handling personnel matters, and ensuring high-quality patient care and service. A high school diploma and 3 years in a healthcare setting are required; a bachelor’s degree is preferred.

Qualifications

• High school diploma or GED required.
• At least 3 years' experience in a physician practice or healthcare setting.
• Strong teamwork and ability to work in a collaborative environment.
• Familiarity with office scheduling and customer service standards.
• Proficiency with standard office software (word processing, email, spreadsheets).

Responsibilities

• Direct, supervise, and coordinate daily physician practice operations.
• Oversee multiple locations and 10–25 providers.
• Assist in developing policies with upper management.
• Manage personnel issues including training, performance, and hires.
• Perform annual performance reviews for support staff.
• Other duties as assigned.

Skills

Teamwork

Customer service

Office software skills

Education

High School Diploma/GED

Bachelor's Degree

Tools

Office calendaring software

Word processing

Email software

Spreadsheets

Presentation software

Job description

Imagine a career at one of the nation's most advanced health networks.

Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.

LVHN has been ranked among the \"Best Hospitals\" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.

Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

Summary

The Practice Manager II responsible for directing, supervising and coordinating daily activities of a Physician Practice. The Manager is often responsible for multiple locations encompassing several specialties and generally 10 - 25 providers. The size and scope of this role as well as activities such as research, CPC, Residents, contribute to a medium to high level of complexity. It is common for Practice Manager II's to manage Practice Manager I's and/or Practice Supervisor at the designated locations within scope.

Job Duties

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Supervises Physician Practice operations to ensure prompt and courteous treatment of patients as well as other aspects of the Practice.
• Assists in developing policies and procedures in conjunction with upper management to maintain the effective and efficient operation of the Practice.
• Manages personnel issues including new employee training, performance management and disciplinary actions. Interviews new employee prospects and participates in hiring decisions for designated office. Responsive to the needs and requests of providers and escalates issues Regionalleaders or Administrators where appropriate.
• Performs annual written performance appraisals of support staff.
• Performs other duties as assigned.

Minimum Qualifications

• High School Diploma/GED
• 3 years of experience in a Physician Practice or Healthcare setting.
• Understanding of the necessity and value of teamwork, ability to work effectively as part of a team.
• Knowledge of and ability to use office electronic calendaring software and capabilities.
• Knowledge of the organization's customer support policies, standards and procedures and ability to guide customers on all company interactions.
• Knowledge of and ability to adhere to existing customer support service agreements and the associated support levels and activities.
• Knowledge of and ability to use office support tools available on the desktop (e.g., word processing, e-mail, presentation software and spreadsheets).
• Knowledge of and ability to use office electronic mail software and capabilities.

Preferred Qualifications

• Bachelor's Degree
• 1 year Management/Supervisory experience preferred.

Physical Demands

Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer

This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Equal Opportunity Statement

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

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Lehigh Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases, our employees or any other organization location. Lehigh