Practice Manager II

1012 Lehigh Valley Physician Group - Lehigh; United States; On-site; USD 70,000 - 90,000; Full time

Job summary

Lehigh Valley Health Network is seeking a Practice Manager II to direct, supervise and coordinate daily activities of a Physician Practice across multiple locations and specialties.

The role typically oversees 10–25 providers and may manage Practice Manager I or Supervisors at designated sites. Responsibilities include policy development, staff performance, and collaboration with regional leaders.

Qualifications

• High School Diploma or GED required.
• 3 years of experience in a Physician Practice or Healthcare setting.
• Understanding of teamwork in a healthcare environment.
• Ability to use office calendaring software and general office tools.
• Knowledge of customer support policies and procedures.

Responsibilities

• Interacts with coworkers, visitors, and staff per LVHN values.
• Supervises Physician Practice operations to ensure prompt and courteous patient care.
• Contributes to policy/procedure development with upper management.
• Manages personnel issues including training, performance management and discipline.
• Participates in hiring decisions for designated office locations.
• Addresses providers’ needs and escalates issues to regional leadership when needed.
• Conducts annual performance appraisals of support staff.
• Performs other duties as assigned.

Skills

Teamwork

Customer service mindset

Communication skills

Organizational skills

Leadership

Education

High School Diploma/GED

Bachelor’s Degree

Tools

Microsoft Office

Office calendar software

Email and presentation tools

Job description

Imagine a career at one of the nation's most advanced health networks. Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work. LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day. Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

Summary

The Practice Manager II responsible for directing, supervising and coordinating daily activities of a Physician Practice. The Manager is often responsible for multiple locations encompassing several specialties and generally 10 – 25 providers. The size and scope of this role as well as activities such as research, CPC, Residents, contribute to a medium to high level of complexity. It is common for Practice Manager II's to manage Practice Manager I's and/or Practice Supervisor at the designated locations within scope.

Job Duties

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Supervises Physician Practice operations to ensure prompt and courteous treatment of patients as well as other aspects of the Practice.
• Assists in developing policies and procedures in conjunction with upper management to maintain the effective and efficient operation of the Practice.
• Manages personnel issues including new employee training, performance management and disciplinary actions.
• Interviews new employee prospects and participates in hiring decisions for designated office.
• Responsive to the needs and requests of providers and escalates issues Regional leaders or Administrators where appropriate.
• Performs annual written performance appraisals of support staff.
• Performs other duties as assigned.

Minimum Qualifications

• High School Diploma/GED
• 3 years of experience in a Physician Practice or Healthcare setting.
• Understanding of the necessity and value of teamwork, ability to work effectively as part of a team.
• Knowledge of and ability to use office electronic calendaring software and capabilities.
• Knowledge of the organization's customer support policies, standards and procedures and ability to guide customers on all company interactions.
• Knowledge of and ability to adhere to existing customer support service agreements and the associated support levels and activities.
• Knowledge of and ability to use office support tools available on the desktop (e.g., word processing, e-mail, presentation software and spreadsheets).
• Knowledge of and ability to use office electronic mail software and capabilities.

Preferred Qualifications

• Bachelor’s Degree
• 1 year Management/Supervisory experience preferred.

Additional Qualifications

Physical Demands Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer

This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

https://youtu.be/GD67a9hIXUY

Work Shift: Day Shift Address: 1490 8th Ave Primary Location: Health Center at Tower Place Position Type: Onsite Union: Not Applicable Work Schedule: 7-4 p.m. or 8-5 p.m. Department: 1012-45123 LVPG-L Gynecology - Tower Place Lehigh Valley Health Network (LVHN) is the region’s largest employer and health care provider of choice. Our nearly 20,000 health care professionals take pride in what they do and are driven by our mission to heal, comfort and care for the people of our community.

LVHN is honored to be certified as a Great Place to Work®. LVHN’s culture of trust – and the positive things colleagues said about working at LVHN when surveyed by Great Place to Work and Fortune – align perfectly with what makes a great workplace. This designation tells you that LVHN is a great place to work from hire to retire. If you are someone who aligns with LVHN’s core values – Compassion, Integrity, Collaboration and Excellence – you will have a rewarding and successful career here.