Practice Manager II

Lehigh Valley Health Network, Inc.; Bethlehem (Northampton County); On-site; USD 70,000 - 100,000; Full time

Job summary

Lehigh Valley Health Network, Inc. is seeking a Practice Manager II to direct and coordinate daily activities of a physician practice. This role typically covers multiple locations and 10–25 providers, and may involve managing Practice Manager I’s and Supervisors.

Responsibilities include developing policies, ensuring patient-focused operations, and supervising staff. Strong leadership and healthcare operations experience are essential for success.

Qualifications

• Minimum qualifications include a high school diploma and 3 years in a physician practice or healthcare setting.
• Preferred qualifications include a Bachelor’s degree and 1 year of management/supervisory experience.
• Ability to guide customers on all company interactions and adhere to service agreements.

Responsibilities

• Direct, supervise and coordinate daily activities of a physician practice and multiple locations.
• Oversee operations to ensure prompt and courteous patient treatment and efficient practice performance.
• Develop policies and procedures with upper management to maintain effective operations.
• Handle personnel issues including training, performance management and hiring decisions.
• Conduct annual performance appraisals of support staff; perform other duties as assigned.

Skills

Teamwork

Customer service

Leadership

Communication

Problem solving

Education

Bachelor’s Degree

High School Diploma

Tools

Microsoft Office

Job description

Imagine a career at one of the nation’s most advanced health networks.

Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.

LVHN has been ranked among the “Best Hospitals” by U.S. News & World Report for 23 consecutive years. We’re a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center’s prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an ‘A’ grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN’s commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.

Whether you’re considering your next career move or your first, you should consider Lehigh Valley Health Network.

Summary

The Practice Manager II responsible for directing, supervising and coordinating daily activities of a Physician Practice. The Manager is often responsible for multiple locations encompassing several specialties and generally 10 – 25 providers. The size and scope of this role as well as activities such as research, CPC, Residents, contribute to a medium to high level of complexity. It is common for Practice Manager II’s to manage Practice Manager I’s and/or Practice Supervisor at the designated locations within scope.

Job Duties

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Supervises Physician Practice operations to ensure prompt and courteous treatment of patients aswell as other aspects of the Practice.
• Assists in developing policies and procedures in conjunction with upper management to maintainthe effective and efficient operation of the Practice.
• Manages personnel issues including new employee training, performance management and disciplinary actions. Interviews new employee prospects and participates in hiring decisions for designated office. Responsive to the needs and requests of providers and escalates issues Regionalleaders or Administrators where appropriate.
• Performs annual written performance appraisals of support staff.
• Performs other duties as assigned

Minimum Qualifications

• High School Diploma/GED
• 3 years of experience in a Physician Practice or Healthcare setting.
• Understanding of the necessity and value of teamwork, ability to work effectively as part of a team.
• Knowledge of the organization’s customer support policies, standards and procedures and ability to guide customers on all company interactions.
• Knowledge of and ability to adhere to existing customer support service agreements and the associated support levels and activities.
• Knowledge of and ability to use office support tools available on the desktop (e.g., word processing, e-mail, presentation software and spreadsheets).
• Knowledge of and ability to use office electronic mail software and capabilities.

Preferred Qualifications

• Bachelor’s Degree
• 1 year Management/Supervisory experience preferred.

Physical Demands

Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

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Lehigh Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases, our employees or any other organization location. Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes.

Work Shift

Day Shift

Address

1490 8th Ave

Primary Location

Health Center at Tower Place

Position Type

Onsite

Union

Not Applicable

Work Schedule

7-4 p.m. or 8-5 p.m.

Department

1012-45123 LVPG-L Gynecology - Tower Place