Office Coordinator - Physician Practice

1012 Lehigh Valley Physician Group - Lehigh; Allentown (Lehigh County); On-site; USD 42,000 - 60,000; Full time

Job summary

Lehigh Valley Health Network in Allentown is seeking an administrative coordinator to support daily physician practice operations. You will serve as a primary resource for insurance information, EMR scheduling and referral processing, assisting clerical staff and front-line schedulers.

Responsibilities include coordinating patient access workflows, staffing to meet needs, producing reports, and ensuring accurate registration, scheduling and billing processes.

Qualifications

• High School Diploma or GED required.
• 3 years of physician office practice experience.
• Ability to work with interruptions and adapt to rapidly changing priorities.
• Ability to provide coaching and feedback.
• Excellent organizational and communication skills.
• Knowledge and working use of medical terminology.
• Proficient computer skills.
• Proven proficiency with EMR workflows at orientation end.

Responsibilities

• Oversees patient access workflows including internal and external referrals.
• Coordinates daily staffing to meet procedures and schedules.
• Develops reports and monitors staff productivity and quality metrics.
• Ensures accurate registration, scheduling, billing and insurance handling.
• Supports service delivery team and quality initiatives.
• Troubleshoots and resolves equipment care issues.
• Assists with patient communication and service recovery.

Skills

Office coordination

Communication skills

EMR workflows

Medical terminology

Problem solving

Education

High School Diploma/GED

Associate's Degree Business Administration

Tools

EMR systems

Scheduling software

Microsoft Office

Job description

Company Introduction

Imagine a career at one of the nation's most advanced health networks. Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward‑thinking organization offering plenty of opportunity to do great work. LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day. Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

Summary

Coordinates administrative duties associated with daily physician practice operations and acts as a resource to the front line scheduling colleagues. Provides education and support to clerical staff. Functions as the primary practice resource for insurance information, clerical standard work, EMR scheduling, referrals, and other appointment functions.

Job Duties

Oversees patient access workflows including the internal and external referrals for new and established patients based on the patient's medical plan, insurance requirements, patient preference, and practice schedule.

Coordinates daily staffing to meet procedure/customer needs and develops reports, and monitors staff productivity/efficiency and quality metrics.

Ensures and educates staff on how accurate registration, scheduling, billing, clerical scanning, insurance, and referral functions are performed in a timely manner and according to standardized work processes.

Functions as a team member to support practice and network goals and objectives.

Troubleshoots, problem solves, and takes corrective measures in care and handling of equipment.

Supports members of care delivery team and quality initiatives.

Assists with supporting service recovery efforts and patient communication.

Minimum Qualifications

• High School Diploma/GED
• 3 years Physician's office practice
• Ability to work with interruptions and adapt to rapidly changing priorities.
• Ability to provide coaching and feedback.
• Exceptional organizational skills and communication skills.
• Knowledge and working use of medical terminology.
• Proficient computer skills.
• Proven proficiency of technology and EMR workflows at the conclusion of orientation.

Preferred Qualifications

• Associate's Degree Business administration
• Supervisory experience.

Physical Demands

• Lift and carry 25 lbs.
• frequent sitting/standing, frequent keyboard use,
• patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer

This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Equal Opportunity

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

Unsolicited Resumes Notice

Lehigh Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases, our employees or any other organization location. Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes.

Video

https://youtu.be/GD67a9hIXUY

Location and Work Schedule

Work Shift: Day Shift

Address: 1251 S Cedar Crest Blvd

Primary Location: Allentown- 1251 Cedar Crest

Position Type: Onsite

Union: Not Applicable

Work Schedule: Monday-Friday; 8:00a-4:30p

Department

1012-90104 LVPG-L Consultation Liaison Psych - 1251 S Cedar Crest

Company Culture and Values

Lehigh Valley Health Network (LVHN) is the region's largest employer and health care provider of choice. Our nearly 20,000 health care professionals take pride in what they do and are driven by our mission to heal, comfort and care for the people of our community.

LVHN is honored to be certified as a Great Place to Work®. LVHN's culture of trust – and the positive things colleagues said about working at LVHN when surveyed by Great Place to Work and Fortune – align perfectly with what makes a great workplace. This designation tells you that LVHN is a great place to work from hire to retire. If you are someone who aligns with LVHN's core values – Compassion, Integrity, Collaboration and Excellence – you will have a rewarding and successful career here.