Office Coordinator - Physician Practice

1012 Lehigh Valley Physician Group - Lehigh; Cedar Crest (NM); On-site; USD 42,000 - 62,000; Full time

Job summary

Lehigh Valley Health Network seeks an administrative professional to coordinate daily physician practice operations and serve as a resource for front-line scheduling teams.

You will oversee patient access workflows, referrals, staffing, and reporting, while ensuring accurate registration, scheduling and billing. A strong EMR background and teamwork are essential for success at LVHN Cedar Crest.

Qualifications

• High School Diploma or GED required; associate degree preferred.
• 3 years of physician's office practice experience.
• Strong organization and communication abilities; EMR proficiency.

Responsibilities

• Oversee patient access workflows including referrals for new and established patients.
• Coordinate daily staffing to meet procedure and customer needs; develop reports.
• Ensure accurate registration, scheduling, billing, insurance and referrals per processes.
• Collaborate with the care delivery team to support network goals.
• Troubleshoot equipment issues and support service recovery efforts.
• Support quality initiatives and patient communications.

Skills

Organizational skills

Communication skills

Adaptability

Coaching & feedback

Education

High School Diploma/GED

Associate’s Degree

Tools

EMR systems

Job description

Imagine a career at one of the nation's most advanced health networks. Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work. LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day. Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

Summary

Coordinates administrative duties associated with daily physician practice operations and acts as a resource to the front line scheduling colleagues.

Job Duties

• Oversight of patient access workflows including the internal and external referrals for new and established patients based on the patient's medical plan, insurance requirements, patient preference, and practice schedule.
• Coordinates daily staffing to meet procedure/customer needs and develops reports, and monitors staff productivity/efficiency and quality metrics.
• Ensures and educates staff on how accurate registration, scheduling, billing, clerical scanning, insurance, and referral functions are performed in a timely manner and according to standardized work processes.
• Functions as a team member to support practice and network goals and objectives.
• Troubleshoots, problem solves, and takes corrective measures in care and handling of equipment.
• Supports members of care delivery team and quality initiatives.
• Assists with supporting service recovery efforts and patient communication.

Minimum Qualifications

• High School Diploma/GED
• 3 years Physician's office practice
• Ability to work with interruptions and adapt to rapidly changing priorities.
• Ability to provide coaching and feedback.
• Exceptional organizational skills and communication skills.
• Knowledge and working use of medical terminology.
• Proficient computer skills.
• Proven proficiency of technology and EMR workflows at the conclusion of orientation.

Preferred Qualifications

• Associate’s Degree
• Business administration
• Supervisory experience.

Physical Demands

• Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer

This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

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Lehigh Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases, our employees or any other organization location. Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes.

Work Shift: Day Shift Address: 1250 S Cedar Crest Blvd Primary Location: LVHN-1250 Cedar Crest Position Type: Onsite Union: Not Applicable Work Schedule: Monday-Friday; 8:00a-4:30p Department: 1012-65111 LVPG-L Urology - 1250 S Cedar Crest Lehigh Valley Health Network (LVHN) is the region’s largest employer and health care provider of choice. Our nearly 20,000 health care professionals take pride in what they do and are driven by our mission to heal, comfort and care for the people of our community.

LVHN is honored to be certified as a Great Place to Work®. LVHN’s culture of trust – and the positive things colleagues said about working at LVHN when surveyed by Great Place to Work and Fortune – align perfectly with what makes a great workplace. This designation tells you that LVHN is a great place to work from hire to retire. If you are someone who aligns with LVHN’s core values – Compassion, Integrity, Collaboration and Excellence – you will have a rewarding and successful career here.