Practice Manager - General Surgery

Spectrum Health; Grand Rapids (MI); On-site; USD 90,000 - 120,000; Full time

Job summary

Corewell Health's Blodgett Hospital in Grand Rapids seeks a Practice Manager, General Surgery to lead the surgery practice team and optimize patient flow. You will train staff, monitor satisfaction, manage payroll, and collaborate with providers and leadership to ensure cost-effective, high-quality care.

The role emphasizes standard work, process improvement, budgeting, recruitment, and maintaining a culture of excellence while meeting regulatory requirements and patient expectations.

Qualifications

• Associate's Degree or equivalent in business, management or related area.
• Bachelor's Degree or equivalent in business, management or related areas.
• 3 years of relevant health care/medical practice experience (preferred).
• 1 year of supervisory or management experience (required).

Responsibilities

• In collaboration with dyad partner, responsible for patient flow while adhering to standard work, prepares work schedules, charge capture and identifies opportunities for process improvement.
• Provides written and oral instructions.
• Responsible for creating an environment that promotes patient satisfaction.
• Ensures that patients, their families, visitors, customers, and employees are treated with kindness and respect.
• Demonstrates teamwork and integrity in all work-related activities.
• Ensures that work-performed supports Corewell Health's mission.
• Responsible for monitoring patient satisfaction data and meeting established target.
• Ensures that team members are delivering an exceptional experience and responding to concerns and complaints in a timely and effective manner.
• Develops action plans to create and ensure an environment of patient satisfaction.
• In collaboration with the provider dyad and directors, assists in the development and management of the operational and capital budgets.
• Responsible for monitoring and managing labor and expenses within the practice.
• Assumes primary accountability for interviewing, recruitment/hiring/retention, performance monitoring, initiating counseling and corrective action and terminating team members, consulting with Human Resources and providers.
• Monitors time and attendance records and prepares/reports payroll for team members.
• Responsible for team member engagement and developing a culture of excellence and engagement within the practice.
• Creates and maintains a work environment conducive to effective communication, collaboration, team building and professionalism.
• Responsible for developing, initiating and monitoring change within the office.
• Holds regular team meetings and is responsible for timely communication with team, providers and other leadership.
• Participates in initiatives as defined by the organization.
• Ensures that processes and services are continuously monitored for quality, cost, effectiveness, and efficiency.
• Makes and implements recommendations to improve operational efficiency and to implement new services for areas of responsibility.
• Responsible to ensure recommended patient education materials and programs are developed and implemented.
• Ensures services are provided in accordance with state and federal regulations, organizational policy and accreditation/compliance requirements.
• Assumes a leadership /training role and delegates appropriately to team members to facilitate sage, quality patient care in a cost effective manner.
• Reviews and monitors operational reporting tools and creates action plan for identified opportunities.

Skills

Team leadership

Staff development

Process improvement

Communication

Education

Associate's Degree or equivalent in business, management or other related area

Bachelor's Degree or equivalent in business, management or other related areas

Job description

About Blodgett Hospital Set within a quiet, beautifully maintained property of mature trees and healing gardens. We have a history of providing high quality, compassionate and personalized medical care. Since 1846, Blodgett Hospital has earned a reputation for excellence as a community and teaching hospital. We provide patient-focused inpatient care in 248 private patient rooms and outpatient services for medical, surgical and specialty care, achieving high rates of patient satisfaction.

Scope of Role

The Practice Manager, General Surgery is responsible for the activities of team members within practice(s) and oversees the delivery of optimal patient flow and patient satisfaction in collaboration with dyad partner. The Practice Manger trains team members and serves as a liaison between providers, team members and director in daily operations. This leader is responsible for charge capture processing, standard work, process improvement and practice staffing. Manages team member performance and development and ensures policy adherence.

Essential Functions

• In collaboration with dyad partner, responsible for patient flow while adhering to standard work, prepares work schedules, charge capture and identifies opportunities for process improvement.
• Provides written and oral instructions.
• Responsible for creating an environment that promotes patient satisfaction.
• Ensures that patients, their families, visitors, customers, and employees are treated with kindness and respect.
• Demonstrates teamwork and integrity in all work-related activities.
• Ensures that work-performed supports Corewell Health's mission.
• Responsible for monitoring patient satisfaction data and meeting established target.
• Ensures that team members are delivering an exceptional experience and responding to concerns and complaints in a timely and effective manner.
• Develops action plans to create and ensure an environment of patient satisfaction.
• In collaboration with the provider dyad and directors, assists in the development and management of the operational and capital budgets.
• Responsible for monitoring and managing labor and expenses within the practice.
• Assumes primary accountability for interviewing, recruitment/hiring/retention, performance monitoring, initiating counseling and corrective action and terminating team members, consulting with Human Resources and providers.
• Monitors time and attendance records and prepares/reports payroll for team members.
• Responsible for team member engagement and developing a culture of excellence and engagement within the practice.
• Creates and maintains a work environment conducive to effective communication, collaboration, team building and professionalism.
• Responsible for developing, initiating and monitoring change within the office.
• Holds regular team meetings and is responsible for timely communication with team, providers and other leadership.
• Participates in initiatives as defined by the organization.
• Ensures that processes and services are continuously monitored for quality, cost, effectiveness, and efficiency.
• Makes and implements recommendations to improve operational efficiency and to implement new services for areas of responsibility.
• Responsible to ensure recommended patient education materials and programs are developed and implemented.
• Ensures services are provided in accordance with state and federal regulations, organizational policy and accreditation/compliance requirements.
• Assumes a leadership /training role and delegates appropriately to team members to facilitate sage, quality patient care in a cost effective manner.
• Reviews and monitors operational reporting tools and creates action plan for identified opportunities.

Qualifications

• Associate's Degree or equivalent in business, management or other related area.
• Required Bachelor's Degree or equivalent in business, management or other related areas.
• Preferred 3 years of relevant experience health care / medical practice or related work experience.
• Required 1 year of relevant experience recent and relevant supervisory or management experience.
• Required

How Corewell Health cares for you

Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here. On-demand pay program powered by Payactiv Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more! Optional identity theft protection, home and auto insurance Traditional and Roth retirement options with service contribution and match savings Eligibility for benefits is determined by employment type and status

Job Details

• Primary Location SITE - Corewell Health Care Center - 1900 Wealthy St SE - Grand Rapids
• Department Name General Surgery Grand Rapids - Medical Group West
• Employment Type Full time
• Shift Day (United States of America)
• Weekly Scheduled Hours 40
• Hours of Work 8 a.m. to 5 p.m.
• Days Worked Monday to Friday
• Weekend Frequency N/A

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief. Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category. An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team. People are at the heart of everything we do, and the inspiration for our legacy of outstanding outcomes, innovation, strong community partnerships, philanthropy and transparency. Corewell Health is a not-for-profit health system that provides health care and coverage with an exceptional team of 60,000+ dedicated people—including more than 11,500 physicians and advanced practice providers and more than 15,000 nurses providing care and services in 22 hospitals, 300+ outpatient locations and several post-acute facilities—and Priority Health, a provider-sponsored health plan serving more than 1.2 million members. Through experience and collaboration, we are reimagining a better, more equitable model of health and wellness.