Practice Manager - Cornea

Mass General Brigham; Boston (MA); On-site; USD 66,000 - 96,000; Full time

Job summary

Mass General Brigham seeks an empowered administrator to lead the Cornea service's day-to-day operations. You will supervise 8–10 administrative staff, manage staffing, and ensure compliant payroll and billing processes.

You will collaborate with practice leaders on budgets, training, and performance metrics, while guiding staff development and enforcing HIPAA and policy compliance.

Qualifications

• Bachelor’s degree in a related field is required.
• Supervisory experience of 2–3 years in an academic healthcare environment is required.
• Strong knowledge of accounting principles and office software.

Responsibilities

• Oversees day-to-day administrative performance of staff and staffing schedules.
• Performs hiring, orientation and staff evaluation with corrective action when needed.
• Ensures staff training compliance including HIPAA policies.
• Develops administrative systems to maximize practice operations and budgets.
• Monitors payroll and patient billing in line with revenue procedures.

Skills

Office Suite proficiency

Communication skills

Leadership

Staff collaboration

Time management

Analytical skills

Accounting principles

Prioritization under deadlines

Education

Bachelor’s degree in a related field

Job description

Site: Massachusetts Eye and Ear Infirmary

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Summary

Responsible for the day to day operations of Cornea service. Provides direct supervision of 8 -10 administrative support staff, and operational duties and functions. As a member of the leadership team, provides administrative cross coverage to manage staffing and/or operational issues.

Essential Functions
Oversees the day-to-day administrative performance of administrative support staff and manage staff schedules. Evaluates daily staffing needs and coordinates replacement of staff.

Performs hiring, orientation and evaluation of staff. Administers corrective action if appropriate.

Assists in the career development of practice employees through on-going coaching, counseling, and training. Ensures all mandatory training is completed by staff and HIPAA policies and procedures are followed by staff. Evaluates, develops and implements administrative systems and procedures designed to maximize practice operations. Regularly evaluates and analyzes practice performance metrics. Collaborates with practice leaders on the preparation of the practices annual budgets.

Oversees the department’s payroll including the resolution of payroll issues. Monitors patient billing activity to ensure compliance with revenue procedures. All other duties assigned. Entry Level Manager Role

Qualifications

Education
Bachelor’s Degree Related Field of Study required

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials

Experience
supervisory experience 2-3 years required experience working in an academic healthcare environment 2-3 years required

Knowledge, Skills and Abilities

• Strong understanding of all Office Suite.
• Strong communication and organizational skills.
• Strong and proven leadership skills.
• Ability to work with staff of all levels.
• Excellent time management skills.
• Analytical and math skills.
• Knowledge of Accounting Principles.
• Ability to adapt to multiple and rapidly changing priorities and deadlines.

Additional Job Details (if applicable)

Remote Type

Onsite

Work Location

243-245 Charles Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$65,998.40 - $96,033.60/Annual

Grade

7

In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

5110 Massachusetts Eye and Ear Infirmary is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.