Practice Manager Big Rapids OB/Gyn and Reed City Visiting Specialties

Spectrum Health; Big Rapids (MI); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Benefits package

On-demand pay (Payactiv)

Discounts directory

Job summary

Corewell Health is seeking an experienced site operations leader for the OB/GYN - Big Rapids Prof Svcs. You will manage daily site operations, collaborate with staff, providers and departments to deliver high-quality patient care and service.

You will also participate in budgeting, labor management, and staff development to promote a culture of excellence and patient satisfaction across the practice.

Qualifications

• Minimum 2+ years in health care practice or related roles.
• Supervisory/management experience preferred.
• Clinical background strongly preferred.

Responsibilities

• Oversee structure and daily operations of assigned physician practice site(s).
• Lead staff, providers and departments to ensure quality patient care and service.
• Develop and manage operational and capital budgets with directors/providers.

Skills

Healthcare experience

Leadership experience

Clinical background

Education

Associate's degree in business/ management or related area

Bachelor's degree in business/ health care administration or related area

Job description

Job Summary

Responsible for the structure and daily operation of assigned physician practice site(s), managing and working collaboratively with the staff, providers and other departments and professionals. Manages the efficient and productive operations of the site with a focus on quality and customer service. This role will be responsible for managing the OB/GYN and visiting specialties. Essential Functions Assumes day-to-day accountability for the delivery of quality services through consistent application of policies, procedures, protocols and standards, and through support for an educational plan to meet the needs of the staff and assure competence. Identifies policies/procedures needed for site/service and participates in writing, reviewing, and revising site/service policies and procedures. Responsible for creating an environment that promotes patient satisfaction. Ensures that patients, their families, visitors, customers, and employees are treated with kindness and respect. Demonstrates teamwork and integrity in all work-related activities. Ensures that work-performed supports Spectrum Health's mission. Responsible for monitoring patient satisfaction data and meeting established target. Ensures that staff are delivering an exceptional experience and responding to concerns and complaints in a timely and effective manner. Develops action plans to create and ensure an environment of patient satisfaction. In collaboration with the provider and directors, assists in the development and management of the operational and capital budgets. Responsible for monitoring and managing labor and expenses within the practice. Assumes primary accountability for interviewing, recruitment/hiring/retention, performance monitoring, initiating counseling and corrective action and terminating staff, consulting with Human Resources and providers. Monitors time and attendance records and prepares/reports payroll for staff. Responsible for employee engagement and developing a culture of excellence and engagement within the practice. Creates and maintains a work environment conducive to effective communication, collaboration, team building and professionalism. Responsible for developing, initiating and monitoring change within the office. Holds regular staff meetings and is responsible for timely communication with staff, providers and other leadership. Participates in quality initiatives as defined by the organization. Ensures that processes and services are continuously monitored for quality, cost, effectiveness, and efficiency. Engages in process and quality improvement initiatives. Makes and implements recommendations to improve operational efficiency and to implement new services for areas of responsibility. Responsible to ensure recommended patient education materials and programs are developed and implemented.

Qualifications

• Associate's Degree or equivalent in business, management or other related area - Required
• Bachelor's Degree in business, management, health care administration or other related area - Preferred
• 2+ years of related health care / medical practice or related work experience - Required
• 1 year of recent and relevant supervisory or management experience - Preferred
• Clinical background and previous leadership experience – Strongly Preferred

How Corewell Health Cares for You

Comprehensive benefits package to meet your financial, health, and work/life balance goals.

On-demand pay program powered by Payactiv
Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
Optional identity theft protection, home and auto insurance
Traditional and Roth retirement options with service contribution and match savings
Eligibility for benefits is determined by employment type and status

Employment Details

Primary Location SITE - Big Rapids Ob/Gyn - 722 Locust - Big Rapids
Department Name OBGYN - Big Rapids Prof Svcs
Employment Type Full time
Shift Day (United States of America)
Weekly Scheduled Hours 40
Hours of Work 7:30 a.m. to 5:00 p.m.
Days Worked Monday to Friday
Weekend Frequency N/A

Equal Opportunity and Diversity Statement

We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief. Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

Culture and Community

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

Contact for Assistance

You may request assistance in completing the application process by calling 616.486.7447.

About Corewell Health

People are at the heart of everything we do, and the inspiration for our legacy of outstanding outcomes, innovation, strong community partnerships, philanthropy and transparency. Corewell Health is a not-for-profit health system that provides health care and coverage with an exceptional team of 60,000+ dedicated people—including more than 11,500 physicians and advanced practice providers and more than 15,000 nurses providing care and services in 22 hospitals, 300+ outpatient locations and several post-acute facilities—and Priority Health, a provider-sponsored health plan serving more than 1.2 million members. Through experience and collaboration, we are reimagining a better, more equitable model of health and wellness.