Practice Manager Medical Oncology

Corewell Health; Grand Rapids (MI); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Comprehensive benefits package

On-demand pay program

Discounts on restaurants and services

Optional identity theft protection and insurance

Retirement options with contributions

Job summary

Corewell Health in Grand Rapids is seeking a site manager for their Oncology Hematology department. This role involves overseeing daily operations, ensuring high quality of care and patient satisfaction, and leading a dedicated staff. Candidates should have an Associate's degree or equivalent, with relevant experience in health care and management.

The ideal candidate will create a positive work environment and participate in quality improvement initiatives. This is a full-time position, offering a comprehensive benefits package.

Qualifications

• 2+ years of related health care or medical practice experience.
• 1 year of supervisory or management experience.

Responsibilities

• Manage daily operations of the physician practice site.
• Ensure patient satisfaction through quality service.
• Develop and manage operational and capital budgets.
• Monitor staff performance and manage recruitment processes.
• Participate in quality initiatives and process improvement.

Skills

Communication

Team Leadership

Customer Service

Budget Management

Education

Associate's Degree or equivalent in business or management

Bachelor's Degree in business or health care administration

Job description

Job Summary

Responsible for the structure and daily operation of assigned physician practice site(s), managing and working collaboratively with the staff, providers and other departments and professionals. Manages the efficient and productive operations of the site with a focus on quality and customer service.

Essential Functions

• Assumes day-to-day accountability for the delivery of quality services through consistent application of policies, procedures, protocols and standards, and through support for an educational plan to meet the needs of the staff and assure competence. Identifies policies/procedures needed for site/service and participates in writing, reviewing, and revising site/service policies and procedures.
• Responsible for creating an environment that promotes patient satisfaction. Ensures that patients, their families, visitors, customers, and employees are treated with kindness and respect. Demonstrates teamwork and integrity in all work-related activities. Ensures that work-performed supports Spectrum Health's mission. Responsible for monitoring patient satisfaction data and meeting established target. Ensures that staff are delivering an exceptional experience and responding to concerns and complaints in a timely and effective manner. Develops action plans to create and ensure an environment of patient satisfaction.
• In collaboration with the provider and directors, assists in the development and management of the operational and capital budgets. Responsible for monitoring and managing labor and expenses within the practice. Assumes primary accountability for interviewing, recruitment/hiring/retention, performance monitoring, initiating counseling and corrective action and terminating staff, consulting with Human Resources and providers. Monitors time and attendance records and prepares/reports payroll for staff.
• Responsible for employee engagement and developing a culture of excellence and engagement within the practice. Creates and maintains a work environment conducive to effective communication, collaboration, team building and professionalism. Responsible for developing, initiating and monitoring change within the office. Holds regular staff meetings and is responsible for timely communication with staff, providers and other leadership.
• Participates in quality initiatives as defined by the organization. Ensures that processes and services are continuously monitored for quality, cost, effectiveness, and efficiency. Engages in process and quality improvement initiatives. Makes and implements recommendations to improve operational efficiency and to implement new services for areas of responsibility.
• Responsible to ensure recommended patient education materials and programs are developed and implemented.

Qualifications

• Required Associate's Degree or equivalent in business, management or other related area.
• Preferred Bachelor's Degree in business, management, health care administration or other related area skills, knowledge, abilities typically gained through 2+ years of related health care / medical practice or related work experience.
• 1 year of experience typically gained through skills/knowledge/abilities recent and relevant supervisory or management experience.

How Corewell Health Cares for You

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings
• Eligibility for benefits is determined by employment type and status.

Primary Location: SITE - Lemmen-Holton Cancer Pavilion - 145 Michigan St NE - Grand Rapids

Department Name: Oncology Hematology LHCP - Grand Rapids Prof Svcs

Employment Type: Full time

Shift: Day (United States of America)

Weekly Scheduled Hours: 40

Hours of Work: 8 a.m. to 5 p.m.

Days Worked: Monday to Friday

Weekend Frequency: N/A

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug‑free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on‑site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.