Practice Manager

EPIC Health

Warren (MI)

On-site

USD 85,000 - 120,000

Full time

3 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

EPIC Health is hiring a Practice Manager in Warren, MI to lead a busy primary care clinic on-site. You will oversee daily operations, staffing, patient flow, and performance metrics to deliver exceptional care and financial results.

You'll coach teams, develop leaders, and drive a culture of accountability and continuous improvement while partnering with clinicians and support services to scale as our Warren presence grows.

Qualifications

Experience leading healthcare operations in a clinic setting.
Proven ability to manage clinical and administrative teams.
Experience managing staffing, patient flow, scheduling, and finances.
Strong understanding of metrics, productivity, and workflow optimization.
Experience driving process improvements and operational changes.
Leads with coaching, accountability, and decision-making.
Excellent communication and problem-solving abilities.
Proficient with EHRs and office software.

Responsibilities

Lead day-to-day operations of a busy primary care clinic.
Ensure efficient patient flow, provider productivity, and consistency.
Monitor KPIs and implement action plans to improve performance.
Identify bottlenecks and implement sustainable improvements.
Ensure readiness of staff, supplies, and workflows to support care.
Drive accountability for patient experience and financial performance.
Collaborate with providers, administrators, and support services.

Skills

Healthcare ops

Team leadership

Clinic operations

Operational metrics

Process improvement

Leadership skills

Communication

EHR proficiency

Education

Bachelors in Healthcare Admin

Tools

Athenahealth EHR

Job description

Practice Manager

Location: Warren, MI (On-Site) Job Type: Full-Time

EPIC Health is expanding to Warren! We are preparing to launch our operations in the area, with an anticipated start date for this position in December /January 2026/2027 . We are beginning the recruitment process now to identify a leader who can help establish our Warren operations and grow with the organization as our presence in the state expands.

Lead a High-Performing Clinic at EPIC Health

At EPIC Health, we believe exceptional patient care begins with exceptional operations. We're looking for an experienced Practice Manager who thinks beyond the daily schedule and takes ownership of the overall health of the clinic.

This is more than a traditional office manager role. We're looking for a leader who can drive operational excellence, coach and develop teams, improve workflows, solve problems before they become barriers, and create an outstanding patient and employee experience. The ideal candidate thinks like a business leader -balancing patient care, financial performance, quality, staffing, and growth while building a culture of accountability and continuous improvement.

What You'll Do

Operational Leadership

Lead the day-to-day operations of a busy primary care practice.
Ensure efficient patient flow, provider productivity, and operational consistency.
Monitor key performance indicators (KPIs) and implement action plans to improve performance.
Identify operational bottlenecks and implement sustainable process improvements.
Ensure clinic readiness, staffing, supplies, equipment, and workflows support high-quality patient care.
Drive accountability for operational excellence, patient satisfaction, and financial performance.

Staff Leadership & Development

Recruit, interview, onboard, coach, and retain high-performing clinical and administrative staff.
Conduct regular performance reviews, coaching sessions, and development planning.
Foster a culture of accountability, teamwork, professionalism, and continuous improvement.
Mentor supervisors, leads, and future leaders within the clinic.
Manage staffing schedules, attendance, productivity, and performance expectations.

Patient Experience

Champion an exceptional patient experience throughout every stage of the visit.
Resolve patient concerns quickly and professionally.
Monitor patient satisfaction trends and implement improvements.
Promote a welcoming, service-focused culture throughout the practice.

Financial & Business Performance

Manage clinic financial operations, including daily balancing, banking, expense control, and operational budgets.
Monitor productivity, scheduling efficiency, provider utilization, and reimbursement opportunities.
Support practice growth through capacity planning, schedule optimization, and patient access initiatives.
Drive achievement of clinic performance goals related to quality, volume, revenue, and profitability.

Quality, Compliance & Risk Management

Ensure compliance with HIPAA, OSHA, CLIA, and organizational policies.
Maintain survey readiness and support regulatory audits.
Monitor documentation quality, safety standards, and operational compliance.
Address operational issues proactively before they impact patient care.

Continuous Improvement

Identify opportunities to improve workflows, reduce waste, and increase efficiency.
Lead implementation of new operational initiatives and process improvements.
Collaborate with corporate departments on technology rollouts, workflow enhancements, and organizational projects.
Utilize data and reporting to make informed operational decisions.

Collaboration & Leadership

Partner closely with providers, Business Administrators, Operations leadership, Clinical leadership, Revenue Cycle, Human Resources, and other shared services.
Build strong relationships that support clinic success.
Serve as the operational leader responsible for the overall success of the practice.

What You Bring

Required Qualifications

3+ years of healthcare operations leadership experience in a primary care, multi-specialty, or outpatient setting.
Demonstrated success leading clinical and administrative teams.
Experience managing clinic operations, staffing, patient flow, scheduling, and financial performance.
Strong understanding of operational metrics, provider productivity, and workflow optimization.
Experience implementing process improvements and driving operational change.
Excellent leadership, coaching, conflict resolution, and decision-making skills.
Strong communication, organizational, and problem-solving abilities.
Proficiency with Electronic Health Records (EHRs) and Microsoft Office.

Preferred Qualifications

Bachelor's degree in Healthcare Administration, Business Administration, or a related field.
Experience with Athenahealth EHR.
Experience leading high-volume, multi-provider practices.
Lean, Six Sigma, or Continuous Improvement experience is a plus.

Skills & Competencies