District Manager

Epic Health System Llc; Southfield (MI); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Competitive compensation

Health, dental, vision benefits

401(k) retirement plan

Paid time off and holidays

Professional development and training

Job summary

EPIC Health is seeking a District Manager to lead multiple clinics and service lines across the Detroit market. You will drive operational performance, develop high-performing teams, and ensure an exceptional patient experience while maintaining regulatory compliance.

The role requires 5+ years of healthcare leadership, a relevant degree, and a proven ability to improve efficiency and quality across sites. This is a full-time on-site leadership position with growth potential.

Qualifications

• Bachelor's degree in Healthcare Administration, Business Administration, or related field.
• Minimum of 5 years of progressive healthcare leadership experience.
• Experience leading multi-site ambulatory or physician practices.
• Strong understanding of healthcare operations, staffing, financial performance, and patient experience.
• Proficiency with EHRs, Microsoft Office, and operational reporting tools.
• Excellent leadership, communication, coaching, and problem-solving skills.

Responsibilities

• Oversee day-to-day operations of multiple clinic locations and service lines.
• Drive workflow optimization, standardization, and process improvement.
• Monitor KPIs and implement action plans to improve quality, efficiency, and patient satisfaction.
• Ensure compliance with HIPAA, OSHA, CLIA, CMS, and organizational policies.
• Recruit, mentor, and develop Practice Managers and other leaders.
• Lead strategic initiatives and continuous improvement across markets.
• Collaborate with physicians, HR, Revenue Cycle, IT, and marketing.

Skills

Leadership

Healthcare operations

Team development

Strategic planning

Change management

Operational excellence

Education

Bachelor's degree in Healthcare Administration / Business Administration

Tools

EHRs

Microsoft Office

Operational reporting tools

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

District Manager

Full Time Management Detroit, MI, US

3 days ago Requisition ID: 3401

District Manager

Location: Metro Detroit, MI
Employment Type: Full-Time

Lead the Future of Healthcare Operations at EPIC Health

At EPIC Health, we're transforming healthcare through innovation, operational excellence, and an unwavering commitment to the patients and communities we serve. As a District Manager, you'll lead multiple clinics and service lines, driving operational performance, developing high-performing teams, and ensuring exceptional patient experiences across your assigned market.

While this posting is for a District Manager position, candidates who apply may also be considered for other current or future leadership opportunities within EPIC Health that align with their experience, skills, and career goals.

This is an ideal opportunity for an experienced healthcare leader who enjoys solving complex operational challenges, coaching leaders, improving performance, and making a measurable impact across multiple locations.

What You'll Do

Operational Leadership

• Oversee the day-to-day operations of multiple clinic locations and service lines.
• Drive operational consistency, workflow optimization, and process improvement across assigned sites.
• Monitor key performance indicators (KPIs) and implement action plans to improve quality, efficiency, patient satisfaction, and financial performance.
• Ensure clinics operate in compliance with organizational policies, regulatory requirements, and operational standards.
• Identify operational challenges and implement sustainable solutions that improve performance and patient care.

Leadership & Team Development

• Recruit, mentor, coach, and develop high-performing Practice Managers, supervisors, and operational leaders.
• Foster a culture of accountability, collaboration, continuous improvement, and service excellence.
• Conduct regular performance reviews, coaching sessions, and leadership development activities.
• Support succession planning and help build future operational leaders within the organization.
• Promote employee engagement, retention, and professional growth.

Financial & Business Performance

• Drive achievement of operational, financial, productivity, and growth goals across assigned locations.
• Monitor budgets, staffing levels, labor utilization, scheduling efficiency, and clinic performance.
• Identify opportunities to improve revenue, reduce operational costs, and maximize efficiency without compromising quality.
• Support practice growth through provider onboarding, capacity planning, and operational expansion initiatives.
• Champion an exceptional patient experience across all locations.
• Resolve escalated patient concerns with professionalism, urgency, and compassion.
• Monitor patient satisfaction metrics and implement improvements where needed.
• Ensure every clinic consistently delivers outstanding service and patient-centered care.

Quality & Compliance

• Ensure compliance with HIPAA, OSHA, CLIA, CMS, and organizational policies.
• Maintain readiness for regulatory surveys and operational audits.
• Monitor documentation quality, safety standards, and operational compliance.
• Address operational risks proactively before they impact patient care.

Strategic Initiatives & Continuous Improvement

• Lead implementation of new operational initiatives, technologies, and workflow improvements.
• Collaborate with executive leadership and corporate departments on organizational projects.
• Utilize Lean thinking and continuous improvement principles to eliminate waste and improve efficiency.
• Use operational data and reporting to drive informed decision-making and measurable improvements.

Cross-Functional Collaboration

• Partner closely with physicians, providers, Practice Managers, Clinical Leadership, Human Resources, Revenue Cycle, Information Technology, Marketing, and other shared services.
• Ensure strong communication and alignment across departments.
• Serve as the operational leader responsible for the overall success of assigned clinics and markets.

What You Bring

Required Qualifications

• Bachelor's degree in Healthcare Administration, Business Administration, or a related field.
• Minimum of 5 years of progressive healthcare leadership experience, preferably overseeing multiple clinics, departments, or service lines.
• Demonstrated success leading operational teams in a fast-paced healthcare environment.
• Experience managing multi-site operations, ambulatory care, primary care, or physician practices preferred.
• Strong understanding of healthcare operations, staffing, financial performance, workflow optimization, and patient experience.
• Experience implementing operational improvements and leading organizational change.
• Proficiency with Electronic Health Records (EHRs), Microsoft Office Suite, and operational reporting tools.
• Excellent leadership, communication, coaching, organizational, and problem-solving skills.

Preferred Qualifications

• Master's degree in Healthcare Administration (MHA), Business Administration (MBA), or a related field.
• Experience with Athenahealth or similar EHR platforms.
• Lean, Six Sigma, or Continuous Improvement experience.
• Experience supporting organizational growth, acquisitions, or multi-site expansion.
• Multi-site operations management
• Strategic planning
• Team development and coaching
• Performance management
• Process improvement
• Change management
• Operational excellence
• Cross-functional collaboration
• Strong communication and presentation skills
• Critical thinking and problem-solving

Why Join EPIC Health?

• Lead multiple clinics and make a meaningful impact on healthcare delivery.
• Join a rapidly growing organization focused on innovation and operational excellence.
• Work alongside collaborative leaders who are passionate about improving patient care.
• Opportunity to lead transformational initiatives across multiple locations.
• Clear opportunities for career growth and leadership advancement.

What We Offer

• Competitive compensation
• Comprehensive Medical, Dental, and Vision benefits
• 401(k) Retirement Plan
• Paid Time Off and Paid Holidays
• Professional development and leadership training
• Employee Assistance Program (EAP)
• Employee recognition and career advancement opportunities

Ready to Make an Impact?

If you're a results-driven healthcare leader who enjoys building high-performing teams, improving operations, and creating exceptional patient experiences, we'd love to hear from you.

Background checks are required for this role.