Practice Manager

Intermountain Healthcare Inc.; United States; On-site; USD 60,000 - 95,000; Full time

Job summary

Intermountain Healthcare Inc. in the United States is seeking an Ambulatory Care Operations Lead for the Sleep and Respiratory clinic. The role focuses on leadership, operational excellence, and patient-focused care, with scheduling from Monday to Friday during morning/early afternoon hours.

The position involves managing daily workflows, staffing, authorization/referral processes, and quality initiatives. Collaboration with physician leadership and other care sites is essential to improve

Responsibilities

• Oversees daily clinic operations and staffing, ensuring efficient patient flow and access.
• Manages scheduling, including daily staffing and float coverage, to balance workload.
• Oversees prior authorization and referral processes for patient care.
• Drives quality improvement initiatives and patient safety culture within the clinic.
• Collaborates with physician leadership and hospital care sites to meet goals.
• Maintains Kronos records and coordinates training for new employees.

Job description

Job Description:

Provides effective leadership and accountability for ambulatory care operations including excellence in customer service, human resources, information systems, patient-focused clinical care, quality assurance and financial management. Schedule - Monday - Thursday 7am - 5pm and Friday 7am - 12pm This position will be working in office at our Sleep and Respiratory clinic Scope Manages the daily operations in the clinic. Optimizes clinic workflows. Acts as a resource in the daily operations and activities of the department. Collaborates with hospital care sites and physician leadership. Promotes effective working relationships within the service line to facilitate achieving goals and objectives. Works directly with patients to address patient questions and concerns regarding care and billing, evaluate various resolutions and ensure patients receive satisfactory resolution. Creates and oversees daily work schedules including management of daily staffing and float coverage. Oversees active schedule management to balance patient access, schedule, utilization, and continuity during hours of clinic operation. Manages prior authorization and referral processes. Leads clinic team in problem solving to address issues relating to patient safety, care and service. Promotes effective working relationships and works effectively as part of the clinic team to facilitate meeting its goals and objectives. Assists in development of capital planning and operating budgets. Manages clinic teams on quality initiatives and managing quality metrics. Collaborates with the leadership team and physician leader to identify and drive quality and performance improvement initiatives. Drives and supports associate engagement and patient experience outcomes. Manages Human Resource management functions including interviewing, selection, orientation, education/training, feedback, performance evaluation, and policy and procedure development. Maintains Kronos records for employees. Directs, oversees, and coordinates training of new employees. Builds strong partnership with local clinic physician leadership. Takes an active role in professional development of associates; developing leaders as appropriate. Creates a culture of patient safety including documentation and reporting of any PEARL event. Maintains audits for medication safety. Ensures compliance with applicable