Clinic Manager

Odessa Regional; Odessa (TX); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Odessa Regional is seeking an experienced Clinic Operations Manager to oversee day-to-day activities across assigned medical clinics in Odessa, TX. You will coordinate patient flow, billing, and administrative functions to ensure efficient workflows and exceptional patient experiences.

You will supervise the business office staff, monitor performance metrics, and partner with leadership to drive improvements in service quality, compliance, and financial performance.

Qualifications

• Experience managing clinic operations and revenue-cycle processes.
• Strong leadership and staff development skills.
• Knowledge of HIPAA and healthcare compliance.
• Ability to analyze performance metrics and prepare reports.

Responsibilities

• Oversee day-to-day operations of assigned clinics.
• Supervise revenue cycle activities and billing processes.
• Recruit, train, coach, and schedule business office personnel.
• Prepare operational reports and analyze KPIs.
• Ensure regulatory compliance and audit readiness.
• Address escalated patient concerns related to billing and service delivery.
• Collaborate with leadership to optimize practice performance.

Skills

Leadership

Process Improvement

Regulatory Compliance

Tools

Billing Software

EMR/EHR Systems

Job description

Manages the day-to-day operations of assigned medical clinic locations, ensuring efficient workflows, high-quality patient care, and exceptional patient experiences. Collaborates with administrative leadership to optimize practice performance, operational effectiveness, and patient satisfaction.

Assists the Director in overseeing medical group clinical and business processes while ensuring adherence to organizational policies, procedures, and regulatory requirements. Supervises clinic operations, revenue cycle activities, billing processes, and business office functions to support financial and operational goals.

Responsible for recruiting, training, coaching, scheduling, and evaluating business office personnel and supporting the development of clinic management staff. Monitors schedules, assists with onboarding and training of new clinic managers, and fosters effective communication and collaboration among team members.

Prepares operational reports, analyzes key performance metrics, and presents findings to leadership. Identifies opportunities for process improvement and workflow optimization to enhance productivity, service quality, and patient satisfaction. Supports budget planning, expense management initiatives, and organizational growth objectives.

Ensures compliance with federal, state, payer, and organizational regulations, including HIPAA requirements. Maintains accurate documentation, audit readiness, and adherence to billing, coding, registration, and reimbursement guidelines. Assists with proper invoice processing and coding procedures.

Addresses and resolves escalated patient concerns related to billing, insurance coverage, registration issues, and service delivery. Monitors adherence to established policies and procedures while promoting a culture of accountability, quality, and continuous improvement.

Performs other duties and special projects as assigned.

Equal Opportunity Employer
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