Practice Manager

Silversmith Capital Partners; Town of Florida (NY); On-site; USD 90,000 - 140,000; Full time

Job summary

Silversmith Capital Partners seeks an experienced clinic operations leader to drive in-clinic initiatives and partner with central leadership, regional teams, and care providers. You will own the clinic P&L, oversee staffing, patient engagement metrics, and referral processes, and lead a diverse team to execute strategic goals.

You will build strong teams, minimize turnover, and ensure daily clinic coverage while maintaining high standards of care and data-driven decision making across the

Qualifications

• Direct management experience over a clinic team.
• H ealthcare management experience is preferred.
• Proven experience leading diverse stakeholders.
• Experience driving initiatives and achieving goals.
• Excellent written and oral communication.
• Excellent computer skills and medical terminology knowledge.
• Experience with athenahealth EMR is a plus.

Responsibilities

• Lead the execution of in-clinic operational initiatives, including collaboration between clinics/doctors and central leadership, regional leadership, and broader care team.
• Own clinic P&L, including KPIs for visits, charges, patient enrollment, patient engagement, admits per thousand, etc. as well as staffing, and supplies ordering.
• Build effective teams through partnership with providers and clinic staff.
• Key accountabilities include recruiting and hiring of non-provider clinical roles, performance management, employee, and doctor experience, and minimizing turnover.
• Responsible for daily coverage in clinic and working to staff the clinic appropriately.
• Responsible for clinic referral conversion, monitoring of physician schedule templates, and adherence to scheduling cadence for high-risk patients.
• Solve operational problems in the moment and respond quickly to providers, clinic staff, and other care team members.
• Lead outreach efforts in local markets, developing relationships with PCPs and other referring providers, and producing referrals for clinic.
• Maintain a strong positive culture throughout the clinic; build trust and respect within a clinic environment.
• Make timely and high-quality decisions.
• Regular data reporting to operational leadership

Skills

Leadership

Healthcare management

Communication

Data reporting

Problem solving

Team building

Stakeholder influence

Accountability

Resilience

Operational excellence

Tools

athenahealth EMR

Job description

Role Responsibilities:

• Lead the execution of in-clinic operational initiatives, including collaboration between clinics/doctors and central leadership, regional leadership, and broader care team.


• Own clinic P&L, including responsibility for KPIs for both the fee-for-service and value-based care business including visits, charges, patient enrollment, patient engagement, admits per thousand, etc. as well as staffing, and supplies ordering.


• Build effective teams through partnership with providers and clinic staff.


• Key accountabilities include recruiting and hiring of non-provider clinical roles, performance management, employee, and doctor experience, and minimizing turnover.


• Responsible for daily coverage in clinic and working to staff the clinic appropriately.

• Responsible for clinic referral conversion, monitoring of physician schedule templates, and adherence to scheduling cadence for high-risk patients.

• Solve operational problems in the moment and respond quickly to providers, clinic staff, and other care team members.


• Lead outreach efforts in local markets, developing relationships with PCPs and other referring providers, and producing referrals for clinic.


• Maintain a strong positive culture throughout the clinic; build trust and respect within a clinic environment.


• Make timely and high-quality decisions.


• Regular data reporting to operational leadership

Desired Attributes:

• Connection: you build trust, influence, and motivate people at all levels across a variety of job functions. You appreciate and seek diverse and different perspectives, both on your direct team and with peers


• Accountability: you crave responsibility and want to contribute to driving financial, operational, and cultural best practices for your region. You thrive in a fast-paced work environment


• Service: you roll up your sleeves and tackle challenges with a positive attitude., compassion and dedication


• Resilience: you demonstrate courage, adaptability and perseverance when tackling hard problems. You can independently translate high-level goals into actionable plans and enjoy implementing process.


• Excellence: You set and hold a high bar. You demonstrate curiosity in looking for ways to learn, innovate, and improve.

Qualifications:

• Direct management experience over a clinic team.


• Healthcare management experience is preferred.


• Proven experience leading and influencing a diverse group of stakeholders.


• Demonstrable success leading initiatives, establishing, and achieving goals, motivating a team.


• Excellent written and oral communication skills.


• Excellent computer skills and strong knowledge of medical terminology.


• Previous experience working in an EMR - athenahealth EMR is a plus.

Physical Demands and Working Conditions:

• Day-to-day work includes desk computer work and interaction with patients, facility staff and physicians.


• The work environment is characteristic of a health care facility with air temperature control and moderate noise level.

Compensation:

• Compensation is commensurate to compensation for similar positions in the region and based on prior training and experience.