Practice Manager

Upperline Health; Town of Florida (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

Upperline Health seeks an experienced clinic operations leader in the United States, New York area, to drive in-clinic initiatives and collaborate with providers and central leadership. You will own the clinic P&L, manage staffing and supplies, and monitor key KPIs across value-based and fee-for-service models.

You will build strong teams, recruit clinical staff, improve patient engagement, and ensure high-quality daily coverage and scheduling for high-risk patients while fostering a positive

Qualifications

• Direct management experience over a clinic team.
• Healthcare management experience is preferred.
• Proven experience leading and influencing a diverse group of stakeholders.
• Excellent written and oral communication skills.
• Excellent computer skills and strong knowledge of medical terminology.
• Experience with athenahealthEMR is a plus.

Responsibilities

• Lead the execution of in-clinic operational initiatives, including collaboration between clinics/doctors and central leadership, regional leadership, and broader care team.
• Own clinic P&L, including responsibility for KPIs for both the fee-for-service and value-based care business including visits, charges, patient enrollment, patient engagement, admits per thousand, etc. as well as staffing, and supplies ordering.
• Build effective teams through partnership with providers and clinic staff.
• Recruit and hire non-provider clinical roles, manage performance, and oversee employee and doctor experience to minimize turnover.
• Ensure daily clinic coverage and proper staffing, monitor referral conversion and physician scheduling for high-risk patients.
• Lead outreach with PCPs and referring providers to generate referrals; maintain positive clinic culture and timely, high-quality decisions.

Skills

Direct management experience

Healthcare management experience

Stakeholder influence

Communication skills

EMR knowledge

Tools

athenahealthEMR

Job description

• Lead the execution of in-clinic operational initiatives, including collaboration between clinics/doctors and central leadership, regional leadership, and broader care team.
• Own clinic P&L, including responsibility for KPIs for both the fee-for-service and value-based care business including visits, charges, patient enrollment, patient engagement, admits per thousand, etc. as well as staffing, and supplies ordering.
• Build effective teams through partnership with providers and clinic staff.
• Key accountabilities include recruiting and hiring of non-provider clinical roles, performance management, employee, and doctor experience, and minimizing turnover.
• Responsible for daily coverage in clinic and working to staff the clinic appropriately.
• Responsible for clinic referral conversion, monitoring of physician schedule templates, and adherence to scheduling cadence for high-risk patients.
• Solve operational problems in the moment and respond quickly to providers, clinic staff, and other care team members.
• Lead outreach efforts in local markets, developing relationships with PCPs and other referring providers, and producing referrals for clinic.
• Maintain a strong positive culture throughout the clinic; build trust and respect within a clinic environment.
• Make timely and high-quality decisions.
• Regular data reporting to operational leadership

Desired Attributes:

• Connection : you build trust, influence, and motivate people at all levels across a variety of job functions. You appreciate and seek diverse and different perspectives, both on your direct team and with peers
• Accountability : you crave responsibility and want to contribute to driving financial, operational, and cultural best practices for your region. You thrive in a fast-paced work environment
• Service : you roll up your sleeves and tackle challenges with a positive attitude., compassion and dedication
• Resilience: you demonstrate courage, adaptability and perseverance when tackling hard problems. You can independently translate high-level goals into actionable plans and enjoy implementing process.
• Excellence : You set and hold a high bar. You demonstrate curiosity in looking for ways to learn, innovate, and improve.

Qualifications:

• Direct management experience over a clinic team.
• Healthcare management experience is preferred.
• Proven experience leading and influencing a diverse group of stakeholders.
• Demonstrable success leading initiatives, establishing, and achieving goals, motivating a team.
• Excellent written and oral communication skills.
• Excellent computer skills and strong knowledge of medical terminology.
• Previous experience working in an EMR - athenahealthEMR is a plus.

Physical Demands and Working Conditions:

• Day-to-day work includes desk computer work and interaction with patients, facility staff and physicians.
• The work environment is characteristic of a health care facility with air temperature control and moderate noise level.

Compensation:

• Compensation is commensurate to compensation for similar positions in the region and based on prior training and experience.
  

Role Responsibilities:

• Lead the execution of in-clinic operational initiatives, including collaboration between clinics/doctors and central leadership, regional leadership, and broader care team.
• Own clinic P&L, including responsibility for KPIs for both the fee-for-service and value-based care business including visits, charges, patient enrollment, patient engagement, admits per thousand, etc. as well as staffing, and supplies ordering.
• Build effective teams through partnership with providers and clinic staff.
• Key accountabilities include recruiting and hiring of non-provider clinical roles, performance management, employee, and doctor experience, and minimizing turnover.
• Responsible for daily coverage in clinic and working to staff the clinic appropriately.

• Responsible for clinic referral conversion, monitoring of physician schedule templates, and adherence to scheduling cadence for high-risk patients.

• Solve operational problems in the moment and respond quickly to providers, clinic staff, and other care team members.
• Lead outreach efforts in local markets, developing relationships with PCPs and other referring providers, and producing referrals for clinic.
• Maintain a strong positive culture throughout the clinic; build trust and respect within a clinic environment.
• Make timely and high-quality decisions.
• Regular data reporting to operational leadership

Desired Attributes:

• Connection : you build trust, influence, and motivate people at all levels across a variety of job functions. You appreciate and seek diverse and different perspectives, both on your direct team and with peers
• Accountability : you crave responsibility and want to contribute to driving financial, operational, and cultural best practices for your region. You thrive in a fast-paced work environment
• Service : you roll up your sleeves and tackle challenges with a positive attitude., compassion and dedication
• Resilience: you demonstrate courage, adaptability and perseverance when tackling hard problems. You can independently translate high-level goals into actionable plans and enjoy implementing process.
• Excellence : You set and hold a high bar. You demonstrate curiosity in looking for ways to learn, innovate, and improve.

Qualifications:

• Direct management experience over a clinic team.
• Healthcare management experience is preferred.
• Proven experience leading and influencing a diverse group of stakeholders.
• Demonstrable success leading initiatives, establishing, and achieving goals, motivating a team.
• Excellent written and oral communication skills.
• Excellent computer skills and strong knowledge of medical terminology.
• Previous experience working in an EMR - athenahealthEMR is a plus.

Physical Demands and Working Conditions:

• Day-to-day work includes desk computer work and interaction with patients, facility staff and physicians.
• The work environment is characteristic of a health care facility with air temperature control and moderate noise level.

Compensation:

• Compensation is commensurate to compensation for similar positions in the region and based on prior training and experience.
  

Equal Opportunity Employer

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For further information, please review the Know Your Rights notice from the Department of Labor.