Practice Manager

EPIC Health; South Lyon (MI); On-site; USD 70,000 - 100,000; Full time

Job summary

EPIC Health in South Lyon, MI is seeking an experienced Practice Manager to lead a busy primary care clinic on-site. You will own operations, optimize patient flow, and drive continuous improvement while balancing quality care with financial performance.

You will coach staff, manage staffing, implement workflows, monitor KPIs, and partner with providers and support teams to ensure an outstanding patient and employee experience.

Qualifications

• 3+ years of healthcare operations leadership experience in a primary care, multi-specialty, or outpatient setting.
• Experience leading clinical and administrative teams and improving workflows.
• Strong understanding of operational metrics, provider productivity, and financial performance.
• Proficiency with EHRs and Microsoft Office.

Responsibilities

• Lead day-to-day operations of a busy primary care practice and manage patient flow.
• Drive operational excellence, staff development, and performance improvement.
• Monitor KPIs and implement plans to improve performance and patient experience.
• Collaborate with providers, HR, Revenue Cycle, and shared services.

Skills

Operational leadership

Team development

Strategic thinking

Financial acumen

Performance management

Process improvement

Change management

Patient experience

Data-driven decisions

Cross-functional collaboration

Problem solving

Organizational skills

Communication skills

Education

Bachelor's degree in Healthcare Administration or related field

Tools

Athenahealth EHR

Microsoft Office

Job description

Practice Manager

Location: South Lyon, MI (On-Site) Job Type: Full-Time

Lead a High-Performing Clinic at EPIC Health

At EPIC Health, we believe exceptional patient care begins with exceptional operations. We're looking for an experienced Practice Manager who thinks beyond the daily schedule and takes ownership of the overall health of the clinic.

This is more than a traditional office manager role. We're looking for a leader who can drive operational excellence, coach and develop teams, improve workflows, solve problems before they become barriers, and create an outstanding patient and employee experience. The ideal candidate thinks like a business leader -balancing patient care, financial performance, quality, staffing, and growth while building a culture of accountability and continuous improvement.

What You'll Do

Operational Leadership

Lead the day-to-day operations of a busy primary care practice.Ensure efficient patient flow, provider productivity, and operational consistency.Monitor key performance indicators (KPIs) and implement action plans to improve performance.Identify operational bottlenecks and implement sustainable process improvements.Ensure clinic readiness, staffing, supplies, equipment, and workflows support high-quality patient care.Drive accountability for operational excellence, patient satisfaction, and financial performance.

Staff Leadership & Development

Recruit, interview, onboard, coach, and retain high-performing clinical and administrative staff.Conduct regular performance reviews, coaching sessions, and development planning.Foster a culture of accountability, teamwork, professionalism, and continuous improvement.Mentor supervisors, leads, and future leaders within the clinic.Manage staffing schedules, attendance, productivity, and performance expectations.

Patient Experience

Champion an exceptional patient experience throughout every stage of the visit.Resolve patient concerns quickly and professionally.Monitor patient satisfaction trends and implement improvements.Promote a welcoming, service-focused culture throughout the practice.

Financial & Business Performance

Manage clinic financial operations, including daily balancing, banking, expense control, and operational budgets.Monitor productivity, scheduling efficiency, provider utilization, and reimbursement opportunities.Support practice growth through capacity planning, schedule optimization, and patient access initiatives.Drive achievement of clinic performance goals related to quality, volume, revenue, and profitability.

Quality, Compliance & Risk Management

Ensure compliance with HIPAA, OSHA, CLIA, and organizational policies.Maintain survey readiness and support regulatory audits.Monitor documentation quality, safety standards, and operational compliance.Address operational issues proactively before they impact patient care.

Continuous Improvement

Identify opportunities to improve workflows, reduce waste, and increase efficiency.Lead implementation of new operational initiatives and process improvements.Collaborate with corporate departments on technology rollouts, workflow enhancements, and organizational projects.Utilize data and reporting to make informed operational decisions.

Collaboration & Leadership

Partner closely with providers, Business Administrators, Operations leadership, Clinical leadership, Revenue Cycle, Human Resources, and other shared services.Build strong relationships that support clinic success.Serve as the operational leader responsible for the overall success of the practice.

What You Bring

Required Qualifications

3+ years of healthcare operations leadership experience in a primary care, multi-specialty, or outpatient setting.Demonstrated success leading clinical and administrative teams.Experience managing clinic operations, staffing, patient flow, scheduling, and financial performance.Strong understanding of operational metrics, provider productivity, and workflow optimization.Experience implementing process improvements and driving operational change.Excellent leadership, coaching, conflict resolution, and decision-making skills.Strong communication, organizational, and problem-solving abilities.Proficiency with Electronic Health Records (EHRs) and Microsoft Office.

Preferred Qualifications

Bachelor's degree in Healthcare Administration, Business Administration, or a related field.Experience with Athenahealth EHR.Experience leading high-volume, multi-provider practices.Lean, Six Sigma, or Continuous Improvement experience is a plus.

Skills & Competencies

Operational leadershipTeam development and coachingStrategic thinkingFinancial and business acumenPerformance managementProcess improvementChange managementPatient experience leadershipData-driven decision makingCross-functional collaborationProblem solving and critical thinkingStrong organizational and communication skills

Why Join EPIC Health?

Lead a high-impact clinic serving the Metro Detroit com