Practice Manager

Spring Fertility; New York (NY); On-site; USD 85,000 - 135,000; Full time

Job summary

An established industry player in the healthcare sector is seeking a dynamic Practice Manager to lead their clinic operations. This role is pivotal in fostering a culture of excellence in patient care while ensuring smooth daily operations. The Practice Manager will collaborate closely with medical directors and staff, driving operational success and enhancing the patient experience. With a commitment to compassion and teamwork, this organization values personal and professional growth, making it an ideal environment for high performers looking to make a meaningful impact in the field of fertility care.

Benefits

Competitive Medical, Dental, and Vision Plans

Paid Time Off

Commuter Benefits

401k Match

Fertility and Parental Leave Benefits

Career Development Opportunities

Paid Life and Disability Insurance

Qualifications

• 3+ years of management experience in a healthcare setting.
• Direct experience leading multi-role teams is preferred.

Responsibilities

• Oversee clinic operations and ensure excellent patient care.
• Manage schedules and training for clinical staff.
• Resolve patient concerns and maintain compliance.

Skills

Management Experience

Patient Care

Team Leadership

Operational Excellence

Problem Solving

Education

Bachelor's Degree

Healthcare Experience

Hospitality Experience

Job description

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Who is Spring Fertility?

We're a passionate, dedicated team of leading physicians and scientists who came from some of the best research hospitals and fertility centers around the world to become the fastest growing fertility group in the country. We offer the most patient-centric, individualized, flexible and compassionate care. Our mission is to partner with our patients to help them achieve their goals, whatever those may be. We believe everyone deserves a family if they want one, and our team is dedicated to guiding our patients on their unique journeys!

Who is Spring Fertility?

We're a passionate, dedicated team of leading physicians and scientists who came from some of the best research hospitals and fertility centers around the world to become the fastest growing fertility group in the country. We offer the most patient-centric, individualized, flexible and compassionate care. Our mission is to partner with our patients to help them achieve their goals, whatever those may be. We believe everyone deserves a family if they want one, and our team is dedicated to guiding our patients on their unique journeys!

Why should you join our team?

We are a mission-driven organization that is looking for high performers, movers, shakers and innovators! We are working hard to create a first-class fertility practice, but we know how to have fun too! We are growing quickly and care deeply about the development of our team, both professionally and personally. We value optimism, compassion and teamwork, and above all, are united by our shared commitment to put patients first.

We're thrilled to announce that Spring is growing! Coming Fall 2025, we'll be expanding our footprint to Long Island bringing our patient-centric, compassionate approach to fertility care to even more individuals and families.

This new location represents another exciting step in our mission to make world-class fertility care more accessible, while continuing to deliver the personalized support Spring is known for.

Stay tuned for more updates as we get closer to opening day, we can't wait to welcome you to our newest home on Long Island!

Role Summary

The Practice Manager is the operational leader of their local clinic – they are responsible for setting the culture for excellence in the patient care and experience, ensuring the effective daily clinical operations of their clinic, partnering with their Medical Directors and providers, and driving operational alignment and excellence. The Practice Manager is on-site and engaged with their local team, offering guidance and support, mentorship, and ensuring they have the tools and resources needed to deliver a world class patient experience. They partner with a robust and capable shared services team including facilities, IT, HR, finance, and marketing to keep the clinic operating smoothly. The Practice Manager directly manages local clinical leads and administrative practice support roles.

Day to Day Responsibilities

• Responsible for direct oversight of non-clinical (front desk and administrative staff), clinical and day to day operations of the clinic including oversight of the nursing team, patient navigators, medical assistants,
• Responsible for creating a best in class patient centered experience
• Responsible for interventions relating to patient concerns and escalations and resolving in a timely and thoughtful manner
• Responsible for vendor and business associate contracts at the center level including but not limited to biohazard, scrubs, cleaning services, maintenance, and regulatory visits
• Responsible for daily nursing, patient navigator, medical assistant and front desk coordinator schedules, PTO and timecard approval
• Responsible for QC and oversight of provider(s) schedules and templates to ensure maximizing the patient experience, creating a thoughtful and productive provider schedule and ensuring billing and regulatory compliance with patient visits
• Hires, coaches and develops employees and responsible for regular employee training, coaching and performance reviews
• Works collaboratively with medical directors and providers within the practice operations
• Monitors and trends Key Performance Indicators (KPIs) within the practice operations
• Develops, implements and coordinates training programs in conjunction with applicable departments
• Develops and monitors corrective action strategies and action plans
• Responsible for site level P&L and budget
  
  

Education, Licenses, Certifications

• Bachelor's of Arts or Bachelor's Of Science Degree
• Healthcare and/or hospitality experience a plus!
• Minimum three (3) years of management experience
• Direct experience leading large multi-role teams
• Proven success in partnering with Medical Directors and Physicians at the practice level preferred
  
  

Employment Type

This is a full time exempt position onsite

Compensation

The salary range for this role is $85,000-$135,000 annually. This role is eligible for an annual bonus. Salary is based on several factors including job related knowledge and skill set, depth of experience, certifications and/or degrees.

Benefits

Investing in you today

• Competitive Medical, Dental, and Vision Plans
• Paid Time Off to enjoy "you" time!
• Commuter Benefits, Discounted rates on home, auto and pet insurance
  
  

Investing in your future

• 401k Match with up to 4% matching
• Fertility and Parental Leave Benefits Program
• Career development with a fast-growing organization
• Paid Life and Disability Insurance
• Temporary and contract roles may not be eligible for all benefits listed above
  
  

Don't have it all? We still welcome you to apply!

At Spring Fertility, we believe that everyone who wants a family deserves to have one, regardless of gender, sexual orientation, race, ethnicity, or religion. Just as we acknowledge and value the diversity of goals, life experiences, and unique paths to parenthood among our patients, we also actively celebrate diversity within our organization. We are an equal opportunity employer, and we are committed to a safe and inclusive work environment for all. We recognize that diversity among our team allows us to not only more effectively serve our patients, but also to advance innovation and opportunity within our field. We encourage qualified applicants of every background, ability, and life experience to apply to our employment opportunities. We are scientists. We are humanists. We are passionate about fertility.

The Human Resources Department will make reasonable efforts in the recruitment process to accommodate applicants with disabilities. If selected for an interview, and you require accommodation, please notify the recruiter who reached out to you. If you need assistance in navigating our website and the job application process, please give us a call!

CCPA disclosure notice here.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Consulting, Information Technology, and Sales

• Industries

  Hospitals and Health Care

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