IAM Practice Manager - UK

Saviynt; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

An innovative firm in the identity management sector seeks an IAM Practice Manager to enhance customer success and adoption of cutting-edge identity solutions. This role involves collaborating with customers to ensure alignment with their business objectives, fostering strong relationships, and driving product adoption through strategic insights. The ideal candidate will possess a solid background in IAM technologies and consulting, with a proactive approach to risk mitigation. Join a dynamic and inclusive environment where your contributions will have a meaningful impact on customer satisfaction and organizational growth.

Qualifications

• Experience in IAM and cybersecurity is essential.
• Strong understanding of cloud and on-premises IT landscapes.

Responsibilities

• Serve as the primary contact for customers and drive product adoption.
• Monitor KPIs and implement corrective actions as needed.
• Act as the voice of the customer to drive continuous improvement.

Skills

Identity and Access Management (IAM)

Cybersecurity

Consulting

Cloud Architecture

Communication Skills

Risk Mitigation

Tools

SailPoint

CyberArk

ForgeRock

Microsoft

Saviynt

Job description

Saviynt is an identity authority platform built to power and protect the world at work. In a world of digital transformation, where organizations face increasing cyber risks but need to maintain agility, Saviynt’s Enterprise Identity Cloud provides unparalleled visibility, control, and intelligence to defend against threats while empowering users with appropriate access to digital tools.

The IAM Practice Manager will oversee customer loyalty and adoption of Saviynt’s services and products, aligning with customers’ business objectives. This role is responsible for driving customer success through advisory, adoption strategies, and metrics analysis, leading to higher customer satisfaction, retention, and business expansion.

WHAT YOU WILL BE DOING

1. Serve as the primary point of contact for customers.
2. Collaborate with the Sales team to facilitate a customer-focused sales, onboarding, and launch process.
3. Build strong relationships up to C-level executives.
4. Gain a deep understanding of the customer’s identity and access governance landscape and advise on solutions using Saviynt’s products.
5. Foster trust with customers and sponsors to promote product adoption and value realization.
6. Coordinate with internal teams to align product development and support with customer strategies.
7. Represent customer needs in internal prioritization.
8. Prepare proactively for key events like go-lives and releases.
9. Maintain detailed account and success plans for each customer.
10. Monitor KPIs and implement corrective actions as needed.
11. Identify utilization trends and recommend risk mitigation strategies.
12. Plan and deliver education on new features and updates.
13. Manage renewal pipelines, addressing at-risk accounts to ensure renewals.
14. Support delivery projects and organizational process improvements.
15. Act as the voice of the customer to drive continuous improvement.

WHAT YOU BRING

1. Experience and knowledge in Identity and Access Management (IAM); cybersecurity or compliance background is valuable.
2. Hands-on experience with IAM and security technologies such as SailPoint, CyberArk, ForgeRock, Microsoft, or Saviynt.
3. Consulting experience from a large/strategic consultancy or internal corporate function.
4. Strong understanding of cloud architecture and on-premises IT landscapes.
5. Experience in IT system implementation, especially cloud or identity management solutions.
6. Excellent communication skills, including issue tracking and crisis management.
7. Proactive mindset with a focus on risk mitigation.
8. Willingness to travel up to 20%.

Note: We are not accepting applications from candidates outside the United Kingdom.

If required, you will complete security and privacy training and adhere to policies such as Data Classification, Incident Response, Business Continuity, and others.

Saviynt offers a dynamic, growth-oriented environment with opportunities for learning and impact. We are an equal opportunity employer committed to diversity and inclusion.