Practice Manager

Crozer Health; Middlebury, Northern (CT, KY); Hybrid; USD 80,000 - 100,000; Full time

Job summary

UConn Health Waterbury is seeking a Practice Manager to lead day-to-day operations for Pediatrics, Neurology, and Rheumatology practices and to support high-quality patient-centered care.

Reporting to the Vice President of Physician Practices, the role includes staff management, financial performance oversight, patient and employee satisfaction, and EMR responsibilities to ensure efficient, compliant operations.

Qualifications

• Knowledge of the financial operations of a medical practice.
• Strong written and verbal communication skills.
• Knowledge of medical information, healthcare operations, and electronic medical record systems.
• Demonstrated supervisory and leadership skills.
• Ability to communicate with physicians, providers, staff and patients.
• Strong organizational and prioritization skills.
• Ability to adapt to changing priorities and needs.
• Previous medical practice or healthcare management experience preferred.

Responsibilities

• Oversee daily operations of the medical office for multiple practices within budget guidelines.
• Monitor financial operations including deposits, expenses, and financial reporting.
• Lead staff management activities including hiring, payroll, performance reviews, coaching and disciplinary actions.
• Monitor employee and patient satisfaction and staff turnover.
• Maintain practice standards set by leadership.
• Plan and run regular staff and provider meetings to ensure effective communication.
• Oversee EMR functions including scheduling, maintenance, training, and reporting errors.
• Coordinate hardware maintenance, upkeep, and inventory for locations.
• Foster a collaborative, patient-focused environment while ensuring efficient operations.

Skills

Financial operations

Written and verbal communication

Medical information systems

Supervisory leadership

Stakeholder communication

Organizational skills

Adaptability

Healthcare management experience

Tools

EMR systems

Job description

Join UConn Health Waterbury as a Practice Manager and play an integral role in the successful operations of our medical practices. We are seeking an experienced, organized, and collaborative leader to oversee the day-to-day operations of a medical office and support the delivery of high-quality, patient-centered care.

This position will provide practice leadership and oversight for our Pediatrics, Neurology, and Rheumatology practices. Reporting to the Vice President of Physician Practices, the Practice Manager will be responsible for staff management, practice operations, financial performance, patient and employee satisfaction, and electronic medical record functions.

Key Responsibilities

• Oversee the daily operations of the medical office, including staff supervision, workflow, productivity, and delivery of services within established budgetary guidelines.
• Monitor financial operations, including cash control policies, daily deposits, productivity, operating expenses, and financial reporting.
• Lead staff management activities, including hiring, payroll, performance reviews, coaching, evaluations, performance improvement, and disciplinary actions.
• Monitor employee and patient satisfaction, staff turnover, and overall practice performance.
• Maintain practice standards established by the Executive Committee and administrative leadership.
• Plan, organize, facilitate, and report on regular staff and provider meetings to promote effective communication among physicians, advanced practice providers, and administrative staff.
• Oversee Electronic Medical Record (EMR) functions, including appointment scheduling, system maintenance, staff training, and reporting of system errors.
• Coordinate hardware maintenance, upkeep, and inventory for each practice location.
• If coding certified, participate in delegated coding projects, attend coding meetings as required, and maintain applicable coding credentials.
• Foster a collaborative, patient-focused environment while ensuring efficient and effective practice operations.

Qualifications & Skills

• Knowledge of the financial operations of a medical practice.
• Strong written and verbal communication skills.
• Knowledge of medical information, healthcare operations, and electronic medical record systems.
• Demonstrated supervisory and leadership skills, including the ability to resolve issues, build effective working relationships, and train staff.
• Ability to communicate effectively with a diverse group of physicians, providers, employees, patients, and other stakeholders.
• Strong organizational skills with the ability to organize, prioritize, delegate, and assign work effectively.
• Ability to adapt to changing priorities, processes, and organizational needs.
• Previous medical practice or healthcare management experience preferred.

Why Join UConn Health Waterbury?

Join UConn Health Waterbury and become part of a growing healthcare organization dedicated to providing high-quality, patient-centered care to the communities we serve. As a Practice Manager, you will have the opportunity to make a meaningful impact by supporting physicians and staff, improving practice operations, and enhancing the patient experience.

UConn Health Community Network Medical Group

Full Time - Days