Practice Manager Internal Medicine and Pediatrics ProHealth Physicians Bloomfield, CT

UnitedHealth Group; North Bloomfield (CT); On-site; USD 60,000 - 107,000; Full time

Benefits offered by this job

Comprehensive benefits

Incentive & recognition programs

401k contribution & stock purchase

Job summary

ProHealth Physicians, part of Optum and UnitedHealth Group, seeks a Practice Manager to direct and coordinate operations across Pediatric & Adolescent Medicine practices in Wallingford and Meriden. You will partner with physicians and the Senior Practice Manager to set goals for financial, quality, and patient satisfaction metrics.

This role emphasizes process improvement, staff leadership, and ensuring compliant, efficient operations in a fast-paced environment with strong focus on patient

Qualifications

• > Experience in Practice/Medical Office Management with direct reports
• > Proficiency in reporting and data analytics

Responsibilities

• Establish work procedures and standards to improve efficiency.
• Assist Senior Practice Manager and physicians to develop long-range plans.
• Manage office operations to maximize patient access and satisfaction and optimize collections.
• Coordinate staff and provider schedules for quality patient care.
• Oversee HR tasks: hiring, onboarding, coaching and evaluations.
• Handle patient complaints and drive process improvements.
• Lead initiatives to ensure policy and program compliance.
• Participate in practice, regional and organizational meetings.

Skills

Office management

Data analytics

Tools

Electronic health records

Microsoft Office

Job description

Explore opportunities with ProHealth Physicians, part of the Optum family of businesses. When you work at ProHealth Physicians, your contributions directly sustain the health and well-being of our community. Discover high levels of teamwork, robust medical resources and a deep commitment to exceptional care and service. Join a leading community-based medical group and discover the meaning behind Caring. Connecting. Growing together. ProHealth Physicians has an immediate opening for a Practice Manager reporting to the Senior Practice Manager. The Practice Manager is responsible for directing, supervising and coordinating the overall operations of the medical practice. Partners with the Senior Practice Manager and physician(s) to establish practice goals: financial, quality and patient satisfaction. Monitors goals regularly to ensure practice is profitable, efficient and providing quality care. Accountable for goals and objectives related to population health management. Works collaboratively with other Practice Managers in assigned area to function as one group practice. Manage process improvement initiatives. This is a fast paced environment and will oversee Pediatric & Adolescent Medicine in Wallingford and Meriden Pediatric Associates.

Primary Responsibilities

• Establish work procedures and standards to improve efficiency and effectiveness in the office


• Assist Senior Practice Manager and physician(s) to develop and implement long range plans


• Manage office operations to maximize patient access, patient satisfaction, and collection of payments


• Coordinates staff and provider schedules to ensure proper coverage for quality patient care


• Manage human resources - hiring, on-boarding, coaching and evaluating. Seeks to create a team environment


• Reconcile and investigate patient complaints


• Manage, lead, and participate in process improvement initiatives


• Ensure practice compliance with ProHealth policies, procedures and programs


• Actively participate in practice, regional and organizational meetings

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Years of post-high school education can be substituted/is equivalent to years of experience.

Required Qualifications

• Practice/Medical Office Management experience having managed several direct reports in clinical and non-clinical roles


• Demonstrated proficiency with reporting and data analytics

Preferred Qualifications

• Experience with electronic health record, medical terminology, coding and billing


• Experience with Microsoft Suite


• Demonstrated knowledge of population health management


• Demonstrated business and financial skills


• Demonstrated knowledge of Lean/Six Sigma process improvement tools and techniques

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $60,200 - $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.