Practice Manager -MS Center Physicians Hartford

Trinity Health; Hartford (CT); On-site; USD 46,000 - 73,000; Full time

Benefits offered by this job

Medical benefits

Retirement match

Paid time off

Job summary

Trinity Health is seeking a Practice Manager for the MS Center in Hartford, CT. The role oversees operations, drives patient satisfaction, manages staff, and leads process improvements in an outpatient Neurology setting.

The position emphasizes effective budgeting, scheduling, and compliance with regulatory requirements, including HIPAA, to ensure high-quality patient care and organizational efficiency.

Qualifications

• Bachelor's degree preferred with 5+ years of medical practice management experience.

Responsibilities

• Establishes work procedures and standards to improve efficiency and effectiveness in the office.
• Manages office operations to maximize patient access and satisfaction, and timely collection of co-payments.
• Utilizes the N'Thrive tool to manage schedule density and other key operational metrics.
• Responsible for managing budgeted expenses for assigned practices.
• Manages human resources activities: hiring, on-boarding, coaching and performance management.
• Ensures orientation and ongoing training of staff.
• Researches and resolves patient and provider complaints timely.
• Leads process improvement initiatives.
• Ensures compliance, risk management and HIPPA requirements.

Education

Bachelor's degree

Job description

Employment Type

Full time

Shift

Day Shift

Description

Position Purpose : The Practice Manager - MS Center will oversee and monitor the operations of the assigned practices. Responsibilities include management oversight of office productivity, expenses, patient satisfaction as well as other operational functions. The Practice Manager drives continuous process improvement in the practices to promote efficiency and patient experience.

This position supports an outpatient Neurology specialty office.

What you will do

• Establishes work procedures and standards to improve efficiency and effectiveness in the office.
• Manages office operations to maximize patient access, patient satisfaction and timely collection of co-payments. Ensures consistency in process among practices.
• Utilizes the N'Thrive tool to manage and monitor schedule density, collection of co-payments and other key operational metrics.
• Responsible for managing the budgeted expenses for assigned practices.
• Manages human resources activities: hiring, on-boarding, coaching and performance management for assigned practices.
• Ensures proper orientation and ongoing training of new and existing staff members.
• Researches and resolves patient and provider complaints in a timely manner.
• Leads the implementation of process improvement initiatives in assigned practices.
• Ensures practices are adhering to all compliance, risk management and HIPPA requirements.

Minimum Qualifications

• Bachelor's degree preferred. Five (5+) years of medical practice management experience required.
• Strong oral, written, and interpersonal communication skills required. Demonstrated ability in leadership and managing a team.
• Ability to effectively prioritize and execute tasks in a fast-paced environment. Excellent organization and communication skills required.
• Results oriented with a high level of attention to detail.
• Ability to improve quality and productivity by identifying improvement opportunities in the practice.

About the Employer

At Trinity Health Of New England , we understand that the success of our organization is directly related to our hardworking, compassionate, and dedicated colleagues who contribute their time and skills to help transform healthcare. That's why we've compiled a competitive, comprehensive compensation and benefits package that offers our colleagues protection and peace of mind, both at home and at work.

Compensation and Benefits

Pay Range: $33.10 - $52.95

Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

Our comprehensive benefits package includes:

• Medical, Dental, Prescription Drug and Vision Coverage
• Retirement Savings Program with Employer Match
• Time Off - may include Paid Time Off, Vacation, Sick Time, and Holidays
• Tuition Reimbursement and Professional Development Opportunities
• Basic and Supplemental Life and AD&D Insurance
• Well-being Initiative
• Career Growth and Advancement Opportunities within Trinity Health

Position Highlights and Benefits

• Day shift
• Great benefits
• Competitive pay
• Mission-Driven Team Environment

We are a group of primary care providers, specialists and surgeons serving patients in Connecticut and western Massachusetts. Part of Trinity Health Of New England, we offer primary care, specialty care, surgery, urgent care, rehabilitation, and imaging and lab services for thousands of patients every year.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.