Practice Manager

iHire; Fullerton (CA); On-site; USD 68,000 - 80,000; Full time

Job summary

An established industry player is seeking a Practice Manager to oversee daily operations in a medical office. This role is crucial for ensuring patient satisfaction, managing staff, and maintaining compliance. The ideal candidate will possess strong leadership and organizational skills, with a focus on fostering a positive team culture. If you are passionate about healthcare management and have a knack for operational excellence, this is the opportunity for you. Join a dynamic team dedicated to providing exceptional patient care and making a difference in the community.

Qualifications

• 3-5 years of management experience in a medical or retail environment.
• Strong knowledge of front and back office procedures.

Responsibilities

• Manage daily operations of the medical office, ensuring efficiency.
• Oversee staff, patient interactions, and compliance with regulations.

Skills

Customer Service

Leadership

Organizational Skills

Financial Acumen

Data-Driven Decision Making

Education

Bachelor’s Degree in Healthcare Management

Bachelor’s Degree in Business

Tools

Electronic Practice Management Systems

Job description

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Practice Manager

Fullerton, CA

Description

SUMMARY:
A Practice Manager is responsible for the daily operations of a medical office or clinic, including managing staff, handling patient interactions, onboarding new hires, providing staff training, ensuring compliance, and addressing patient concerns. The role requires excellent customer service, leadership, and organizational skills. Ensuring physician satisfaction and resolving issues promptly are key responsibilities. The Practice Manager develops the team through leadership, coaching, and mentoring, manages scheduling, maintains supplies and inventory, and supports company values and initiatives.

Essential Functions

To perform this job successfully, an individual must be able to perform each essential function satisfactorily with or without accommodation. Reasonable accommodations may be made for individuals with disabilities.

• Manage patient census, monitor clinic performance, patient flow, expenditures, and doctor schedules.
• Prepare and control the clinic budget, aiming for efficiency and minimal expenditure.
• Develop and maintain budget and resource plans.
• Participate in planning and implementing regional and company goals, programs, and resource allocation.
• Partner with doctors and staff to prioritize patient care.
• Organize operational and administrative processes, manage support staff, and oversee schedules.
• Participate in HR functions such as talent acquisition, performance reviews, and disciplinary actions.
• Provide leadership, coaching, mentoring, and staff evaluations.
• Delegate responsibilities effectively, enforce policies, and resolve staff conflicts.
• Foster team engagement and develop corporate culture.
• Lead daily huddles and monthly meetings.
• Perform front and back office duties as needed.
• Conduct compliance audits and ensure adherence to regulations (OSHA, HIPAA, etc.).
• Provide feedback to improve outcomes and maintain professional appearance and demeanor.
• Maintain communication with supervisors and perform other duties as assigned.

Requirements

REQUIRED: Bachelor’s Degree in healthcare management, business, or related field; 3-5 years of related management experience; operational management knowledge of medical or retail offices.

DESIRABLE: Experience as an Office Manager or in ophthalmic industry; familiarity with electronic practice management systems.

Certificates/Licenses/Registrations

• Valid Driver’s License

Knowledge/Skills/Abilities

• Thorough knowledge of front and back office procedures.
• Results-oriented, energetic, goal-driven.
• Strong team-building, leadership, and customer service skills.
• Process-focused, organized, data-driven decision-maker.
• Financial acumen and understanding of market drivers.
• Effective influencer and communicator.
• Knowledge of ophthalmology clinic management and operations.
• Ability to respond professionally to inquiries, make sound judgments, and prioritize tasks.

Work Environment

This is primarily an office role with controlled temperature and low to moderate noise levels. Occasional exposure to irate staff, vendors, or patients. Employees may need to sit, stand, walk, lift reports, and perform other physical activities as described.

This description provides an overview of the principal functions and requirements but is not exhaustive. Management reserves the right to modify duties and provide accommodations as needed.

Note: Employee shall not engage in activities that constitute the practice of ophthalmology or interfere with clinician-patient relationships.

Employment Type: Full Time

Salary: $68,000 - $80,000 Annual

Bonus/Commission: No

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Administrative, Health Care Provider, and Management

Industries

• Hospitals and Health Care, Medical Practices