Practice Manager New 6655 Santa Barbara Rd. Ste 8574 Elkridge, MD 21075

Backpack Healthcare, LLC; Mission (KS); Remote; USD 60,000 - 70,000; Full time

Job summary

A leading healthcare organization is seeking a Practice Manager to support clinicians in delivering high-quality pediatric behavioral health care. This fully remote role involves managing schedules, tracking performance metrics, and fostering a collaborative environment. Ideal candidates will have a background in healthcare administration and experience in practice management. Join a mission-driven team focused on improving youth and family behavioral health with opportunities for professional growth.

Benefits

Flexible scheduling

Fully remote work

Advancement opportunities

Qualifications

• Minimum 2 years of experience in practice management or healthcare operations.
• Demonstrated ability to manage people while maintaining trust.

Responsibilities

• Serve as the direct administrative manager for a group of clinicians.
• Track KPIs including documentation timeliness and visit volume.
• Conduct regular 1:1s to review performance and coach on time management.

Skills

Emotional Intelligence

Communication

Time Management

Operational Thinking

Education

Bachelor’s degree in Healthcare Administration

Bachelor’s degree in Psychology

Bachelor’s degree in Social Work

Bachelor’s degree in Business

Tools

EHR systems

Google Workspace

Spreadsheets

Dashboards

Job description

Location: Remote
Employment Type: Full-Time
Department: Clinical Operations
Compensation: $60,000 – $70,000 annually

Backpack Healthcare is redefining pediatric behavioral health through high-quality virtual care. We’re hiring a Practice Manager to support a team of clinicians with performance coaching, caseload optimization, and workflow oversight.

What You’ll Do

• Serve as the direct administrative manager for a group of clinicians — driving accountability, engagement, and outcomes
  
  
• Coordinate schedules, time-off, and availability to ensure balanced caseloads and appointment access
  
  
• Track KPIs including documentation timeliness, visit volume, no-shows, and billing compliance
  
  
• Conduct regular 1:1s to review performance, coach on time management, and support team success
  
  
• Partner with Clinical Education to support onboarding and supervision milestones for residents/fellows
  
  
• Identify and address attendance or workflow challenges with empathy and professionalism
  
  
• Collaborate with scheduling, credentialing, and patient access to maintain licensure and availability accuracy
  
  
• Support grant-funded initiatives and ensure clinician compliance with related staffing/documentation goals
  
  
• Participate in staffing meetings, policy updates, and initiatives to drive clinician satisfaction and retention
  
  
• Lead performance conversations, initiate PIPs as needed, and advocate for your team using data and insight
• Bachelor’s degree in Healthcare Administration, Psychology, Social Work, Business, or a related field
  
  
• Minimum 2 years of experience in practice management, healthcare operations, or provider support
  
  
• Demonstrated ability to manage people — including holding others accountable while maintaining trust and psychological safety
  
  
• High emotional intelligence and communication skills; able to coach with empathy while ensuring standards are met
  
  
• Strong time management and operational thinking; highly organized and comfortable with spreadsheets, dashboards, and process optimization
  
  
• Familiarity with EHR systems, provider schedules, billing cycles, and healthcare compliance standards
  
  
• Experience working in a fast-paced, remote, or tech-enabled environment
• Prior experience supporting behavioral health clinicians, especially in virtual or school-based models
  
  
• Familiarity with grant-funded programs, Medicaid/MCO documentation, or clinical residency programs
  
  
• Comfort leading teams in a remote setting using tools like Zoom, Slack, Google Workspace, and shared dashboards
  
  
• Bilingual (Spanish/English) is a plus
  
  
• This is a fully remote role with some flexibility needed for team meetings across Eastern time zones
• Fully remote work with flexible scheduling
  
  
• Mission-driven team focused on youth and family behavioral health
  
  
• Collaborative, growth-focused environment
  
  
• Rapidly expanding organization with advancement opportunities

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