Practice Manager

Backpack Healthcare; Cleveland (OH); Remote; USD 60,000 - 70,000; Full time

Job summary

An innovative organization is seeking a Practice Manager to lead a team of clinicians in delivering high-quality behavioral health care. This fully remote role offers the opportunity to coordinate schedules, optimize workflows, and drive clinician engagement in a mission-driven environment. You'll be instrumental in supporting performance coaching and overseeing operational efficiency while collaborating with various departments. If you're passionate about enhancing youth and family behavioral health and thrive in a remote setting, this position offers a chance to make a meaningful impact while enjoying flexibility and growth opportunities.

Benefits

Fully remote work

Flexible scheduling

Collaborative environment

Advancement opportunities

Qualifications

• 2+ years of experience in practice management or healthcare operations.
• Ability to manage people while maintaining trust and psychological safety.
• Familiarity with billing cycles and healthcare compliance standards.

Responsibilities

• Manage a group of clinicians, driving accountability and engagement.
• Track KPIs including documentation timeliness and billing compliance.
• Support grant-funded initiatives and ensure clinician compliance.

Skills

Practice Management

Healthcare Operations

Emotional Intelligence

Time Management

Communication Skills

Education

Bachelor's degree in Healthcare Administration

Bachelor's degree in Psychology

Bachelor's degree in Social Work

Bachelor's degree in Business

Tools

EHR systems

Google Workspace

Zoom

Slack

Job description

Practice Manager – Behavioral Health (Remote)

Location: Remote

Employment Type: Full-Time

Department: Clinical Operations

Compensation: $60,000 – $70,000 annually

Backpack Healthcare is redefining pediatric behavioral health through high-quality virtual care. We're hiring a Practice Manager to support a team of clinicians with performance coaching, caseload optimization, and workflow oversight.

What You'll Do

• Serve as the direct administrative manager for a group of clinicians — driving accountability, engagement, and outcomes
• Coordinate schedules, time-off, and availability to ensure balanced caseloads and appointment access
• Track KPIs including documentation timeliness, visit volume, no-shows, and billing compliance
• Conduct regular 1:1s to review performance, coach on time management, and support team success
• Partner with Clinical Education to support onboarding and supervision milestones for residents/fellows
• Identify and address attendance or workflow challenges with empathy and professionalism
• Collaborate with scheduling, credentialing, and patient access to maintain licensure and availability accuracy
• Support grant-funded initiatives and ensure clinician compliance with related staffing/documentation goals
• Participate in staffing meetings, policy updates, and initiatives to drive clinician satisfaction and retention
• Lead performance conversations, initiate PIPs as needed, and advocate for your team using data and insight
  
  

Required Qualifications

• Bachelor's degree in Healthcare Administration, Psychology, Social Work, Business, or a related field
• Minimum 2 years of experience in practice management, healthcare operations, or provider support
• Demonstrated ability to manage people — including holding others accountable while maintaining trust and psychological safety
• High emotional intelligence and communication skills; able to coach with empathy while ensuring standards are met
• Strong time management and operational thinking; highly organized and comfortable with spreadsheets, dashboards, and process optimization
• Familiarity with EHR systems, provider schedules, billing cycles, and healthcare compliance standards
• Experience working in a fast-paced, remote, or tech-enabled environment
  
  

Preferred Qualifications

• Prior experience supporting behavioral health clinicians, especially in virtual or school-based models
• Familiarity with grant-funded programs, Medicaid/MCO documentation, or clinical residency programs
• Comfort leading teams in a remote setting using tools like Zoom, Slack, Google Workspace, and shared dashboards
• Bilingual (Spanish/English) is a plus
• This is a fully remote role with some flexibility needed for team meetings across Eastern time zones
  
  

Why Backpack

• Fully remote work with flexible scheduling
• Mission-driven team focused on youth and family behavioral health
• Collaborative, growth-focused environment
• Rapidly expanding organization with advancement opportunities