Practice Manager

PCC Community Wellness Center; Chicago (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

PCC Community Wellness Center is seeking a Practice Manager to oversee clinic operations, manage staff, and ensure patient satisfaction. The role involves direct supervision of medical assistants, coordinating patient flow, and maintaining compliance with clinic policies. Candidates should have a high school diploma and strong leadership skills, with proficiency in MS Office being essential. Bilingual skills in English and Spanish are preferred.

Qualifications

• Experience in supervising medical assistants and patient care representatives.
• Proficiency in MS Office applications.

Responsibilities

• Direct and assist MAs and PCRs to maintain efficient patient flow.
• Ensure adherence to clinic policies and safety practices.
• Monitor customer service quality and report improvements.

Skills

Communication

Teamwork

Leadership

Education

High School Diploma or GED

Tools

MS Office

Job description

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Responsibilities

1. Direct and assist MAs and PCRs to maintain efficient patient flow.
2. Communicate assignments and provide backup support as needed.
3. Delegate work assignments to balance workload and promote efficiency.
4. Coordinate with PCRs and MAs to monitor patient registration and provider workload.
5. Ensure adherence to clinic policies, procedures, and safety practices.
6. Coach and motivate staff to enhance engagement and retention.
7. Implement systems to improve patient intake, flow, and satisfaction.
8. Monitor customer service quality and ensure adherence to protocols.
9. Report opportunities for patient care improvements to management.
10. Ensure coverage for clinical and clerical support areas as needed.
11. Troubleshoot daily staff issues and provide solutions.
12. Ensure compliance with HIPAA and clinic quality standards.
13. Participate in quality improvement initiatives and provide feedback.
14. Conduct performance evaluations and provide ongoing feedback to staff.
15. Promote teamwork between clinical and clerical areas.
16. Support training new MAs and PCRs as assigned.
17. Lead department meetings and attend organizational leadership meetings.
18. Monitor budget and practice cost-effective measures.
19. Perform related duties as assigned.

Additional Responsibilities

1. Supervise MAs in patient history documentation, treatments, and medication administration.
2. Assist with VFC audits and Quarterly Metric compliance.
3. Coordinate medical supply orders under supervision.
4. Serve as liaison between Walk-In Wellness Center and Emergency Department triage.
5. Monitor quality control checks on medical equipment and diagnostic tests.
6. Monitor lab electronic billing processes.
7. Monitor room assignments and transitions during clinic shifts.
8. Liaison for managed care services and program policies implementation.
9. Maintain EMR and insurance coverage knowledge.
10. Ensure accuracy of batch money and petty cash handling.
11. Implement workflows to enhance clerical staff efficiency.
12. Manage physician appointment scheduling via EMR.
13. Monitor office supplies within budget limits and handle appointment scheduling and calls.

Experience/Training

• High School Diploma or GED required.
• Proficiency in MS Office applications (Outlook, Word, PowerPoint, Excel).

Certifications/Licenses

• Current and valid driver’s license.

Physical Demands

• Must be able to remain in a stationary position 50% of the time.
• Must be able to move around the clinic site 50% of the time.
• Operate a computer, printer, copy machine, and telephone regularly.
• Occasionally move objects of 10 pounds.
• Transport between sites and cover shifts as needed.

Language Skills

• Proficient in reading and writing in English.
• Bilingual English/Spanish preferred or required at some locations.

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