Practice Manager of Operations

Heartland Dental LLC; Westmont (IL); On-site; USD 60,000 - 85,000; Full time

Job summary

A leading dental support organization in Westmont, Illinois, is seeking a Practice Manager of Operations. This role involves guiding a dental team, achieving business goals, and supporting patient care. Ideal candidates will have leadership experience in a professional setting, excellent communication skills, and a commitment to patient confidentiality.

Benefits

Health insurance

Retirement plans

Paid holidays

Continuing education opportunities

Qualifications

• 3-5 years of leadership experience in a professional environment.
• Experience in a fast-paced, customer-centric environment.
• Trustworthiness and ability to maintain patient confidentiality.

Responsibilities

• Develop and pursue annual business and personal development goals.
• Support the Doctor in achieving professional goals.
• Onboard new team members and support their training.

Skills

Communication

Leadership

Problem Solving

Conflict Resolution

Education

Associate’s or Bachelor's degree

Tools

Dental software (Dentrix)

Job description

Practice Manager of Operations

Unforgettable Smiles in Westmont, Illinois is looking for a Practice Manager of Operations to join our team.

Why Heartland Dental?

Heartland Dental believes that to provide exceptional lifetime care for our patients, we must hire and grow leaders who will support the business needs of each supported dental office and foster a strong team-building culture. As a Practice Manager of Operations, you’ll work in an environment that encourages learning, team cohesion, and puts patients first.

As a Practice Manager of Operations, you’ll be a valued business partner to the Doctor. This hardworking and motivated leader will help guide and support our team as they provide the best patient care to the community. Our goal is to hire and develop leaders who support the business needs of each dental office and foster camaraderie and support. Here, patients come first, and continuous learning is encouraged!

More about the role

1. Prioritize and complete all PMO Training to develop technical, commitment, and leadership skills.
2. Develop and pursue annual top 10 business goals and 16 personal development goals (5 technical, 5 commitment, 6 personality).
3. Ensure goals and priorities of Doctors and teams are achieved through servant leadership.
4. Participate in Bell Leadership Training every 18-24 months.
5. Support the Doctor Led, Hygiene Driven, Operations focus philosophy through monthly synergy meetings, weekly team meetings, and strong morning huddles.
6. Focus efforts of the team to support the Doctor in achieving their Top 10 Professional goals.
7. Create alignment with the doctor through daily one-on-ones, morning huddles, and weekly touchpoints discussing communication, connection, and support needed.
8. Serve as a business partner for the Doctor by collaborating on quarterly and annual financial goals.
9. Assist the Doctor in prioritizing, planning, and scheduling Continuing Education (CE) through Doctor Education and Leadership programs.
10. Understand the benefits and metrics of DMP and help the Doctor monitor progress.
11. Identify and support future team growth by selecting candidates (BA, DA, Hygienists) that are an 80% match for the position and practice.
12. Partner with Doctors to identify skills needed for open positions and support proper team selection.
13. Successfully onboard new team members through partnerships with recruiting and support offices.
14. Support team members in prioritizing and planning their training through Core Essentials and beyond for growth.

What You’ll Gain

1. Competitive benefits including health insurance, retirement plans, paid holidays, and PTO.
2. Continuing education opportunities to develop your potential and become a true business partner to supported Doctors.
3. Access to mentors and networking opportunities.
4. Top-quality technology to assist in daily responsibilities, increasing efficiency and patient care quality.

Minimum Qualifications

1. Associate’s or Bachelor's degree or 3-5 years of leadership experience in a professional office, hospitality, retail, banking, medical, etc.
2. Experience in a fast-paced, customer-centric environment.
3. Ability to analyze processes, identify problems, and develop effective solutions.
4. Excellent communication, leadership, coaching, and conflict resolution skills.
5. Trustworthiness; ability to maintain patient confidentiality and team ethics.

Preferred Experience

1. At least 1 year of experience in a dental or medical setting.
2. Experience with insurance billing and accounts receivable.
3. Experience with dental software such as Dentrix.

Physical Requirements

1. Ability to perform essential duties with or without reasonable accommodations.
2. Prolonged periods sitting at a desk and working on a computer.
3. Must be able to lift up to 15 pounds.
4. Availability for virtual or in-person training sessions, with some travel involved.
5. TB test required for all new hires, except in FL & TN.

Who is Heartland Dental?

Heartland Dental is the largest and one of the fastest-growing Dental Support Organizations, supporting over 2,300 doctors in 38 states. We support dentists and their teams in delivering high-quality dental care and creating exceptional careers, with a focus on diversity and inclusion. We are committed to legal protections and equal opportunity employment.