Senior Program Support Manager

ZipRecruiter; Chicago (IL); Remote; USD 63,000; Full time

Job summary

A leading nonprofit organization is seeking a Senior Program Support Manager to provide quality services and support for youth exchange programs. This fully remote role involves managing program operations, ensuring compliance, and collaborating with various departments. The ideal candidate will have experience in international education and strong communication skills. Join us to make a meaningful impact in cultural exchange and community engagement.

Benefits

Full-time position with benefits

Remote work environment

Travel incentives

Opportunity to work with purpose and impact

Qualifications

• Experience managing or leading a team.
• Experience in youth exchange or program operations.

Responsibilities

• Oversee daily support for Youth Programs participants.
• Monitor program benchmarks and compliance metrics.
• Support recruitment and community engagement via social media.

Skills

Public speaking

Adaptability

Professionalism

Computer Skills

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Office Suite

Job description

Job Description

Senior Program Support Manager

• Type of Position: Full Time
• Start Date: ASAP
• Hours: Full time 40+ hours/week
• Location: FULLY Remote
• Compensation: $63,000

About Greenheart:

In 2025, Greenheart celebrates 40 years of cultural exchange! Greenheart International facilitates cultural exchange programs for students and adults to work or study in the USA or abroad. Our mission of connecting people and planet to create global leaders drives all that we do at Greenheart Exchange (programs in the USA) and Greenheart Travel (programs outside the USA). Our unique set of programs and initiatives foster cultural exchange, environmentalism, volunteerism, and personal development.

Greenheart International is a 501(c)(3) nonprofit committed to creating a more peaceful and sustainable global community.

Summary:

The Senior Program Support Manager fulfills the mission of Greenheart International by providing quality services, communication, and program support for BridgeUSA programs at Greenheart Exchange. This support includes operational tasks, ensuring smooth placement processes, running daily reports to track benchmarks and goals, creating and updating standard operating procedures for the Program Support and Youth Programs teams, and providing general on-program support for participants. The Senior Program Support Manager collaborates with various divisions such as Field Leadership, Grants, Account Management, Partner Relations, Operations, and Compliance to maintain quality standards and resolve program issues promptly.

Requirements, qualifications, and skills:

• Bachelor’s degree or equivalent experience.
• Previous experience managing or leading a team.
• Experience in youth exchange, international education, nonprofit, or program operations.
• Experience with international exchange programs or similar regulatory environments (e.g., Department of State or BridgeUSA programs).
• Familiarity with Department of State (DOS) regulations and reporting standards.
• Experience tracking program metrics, producing reports, and ensuring regulatory compliance.
• Public speaking skills and experience delivering presentations to stakeholders.
• Experience managing shared inboxes, emergency phone schedules, and documenting program support cases.
• Professionalism: approaching others with tact, consideration, compassion, and willingness to listen.
• Adaptability: flexibility to adjust to changing environments, processes, and approaches.
• Computer Skills: Microsoft Office Suite (Word, Outlook, Excel, SharePoint, Teams).
• Experience creating and managing social media content for outreach and recruitment.

Responsibilities:

• Oversee daily support for Youth Programs participants, including check-ins, evaluations, and communication monitoring.
• Manage internal systems, SOPs, and team performance to ensure efficient, high-quality support.
• Coordinate with internal departments and international partners to align support services and ensure consistent program delivery.
• Monitor program benchmarks and compliance metrics through regular reporting, ensuring data accuracy and timely submissions.
• Identify opportunities for process improvements and contribute to strategic planning.
• Support recruitment and community engagement via social media, digital campaigns, and outreach in collaboration with field staff.
• Represent Greenheart at conferences and external meetings, build stakeholder relationships, and deliver presentations to promote programs.
• Perform other duties as assigned.

Benefits:

• Full-time position with benefits
• Remote work environment
• Travel incentives
• Opportunity to work with purpose and impact

Compensation:

• $63,000

To Apply:

Interested? Please tell us WHY by clicking “Apply Now.” A cover letter is required for your application to be considered.

Note: Due to the volume of applications, please do not call Greenheart International regarding this position. All qualified applicants will be contacted.

Greenheart International is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, marital status, or veteran status.