Sinai Chicago Practice Manager

Sinai Health System; Chicago (IL); On-site; USD 75,000 - 95,000; Full time

Job summary

A leading healthcare provider in Chicago seeks a Practice Manager to oversee daily operations of ambulatory physician practices. The role involves managing a multidisciplinary team, enhancing patient experience, and ensuring efficient operations and financial performance. Ideal candidates will have supervisory experience in clinical settings and a passion for mentorship.

Qualifications

• Two or more years of supervisory experience within a clinical setting preferred.
• Experience in financial management and operations management preferred.

Responsibilities

• Supervising and mentoring a multidisciplinary team of 15+.
• Ensuring patients are satisfied with the level of care received.
• Managing practice operations and responding to issues promptly.

Skills

Problem Solving

Mentorship

Team Development

Education

Bachelor’s degree

Tools

Electronic Medical Records

Job description

GENERAL SUMMARY/BASIC PURPOSE OF JOB:

The Practice Manager will be primarily responsible for the direct onsite management of the daily operations of the ambulatory physician practice(s) at Mt. Sinai Hospital, Holy Cross Hospital, or various off-site locations. The Practice Manager partners with key leaders across Sinai Health Systems' departments in decision-making and ensures a bidirectional flow of information. The Practice Manager promotes excellence in all areas of ambulatory operations and serves as a champion for continued process improvement work. The Practice Manager will focus on the patient and family experience, quality and safety, coordination of care across the continuum, use of technological tools and solutions including EMR, metrics reporting, customer service, and oversees the budget, billing, and related revenue cycle services.

REPORTING RELATIONSHIPS:

• Reports to: System Director, Sinai Medical Group Operations
• Provides supervision to: Medical Assistants, MA Leads, and Receptionists.

ESSENTIAL FUNCTIONS AND DUTIES:

• Supervising, coaching, and mentoring a multidisciplinary team of 15+.
• Leading the execution of in-clinic operational initiatives.
• Problem-solving team member and patient issues promptly.
• Ensuring patients are consistently satisfied with the level of care received.
• Ensuring scheduling and billing processes are executed efficiently.
• Advocating for your clinic, team, and patients.
• Supporting and contributing to marketing initiatives.
• Ensuring clinic operations run smoothly daily.
• Providing practice management support to optimize patient access and the physician-patient relationship.
• Managing practice operations and responding to issues from patients, physicians, and staff in a timely manner.
• Achieving performance standards for revenue cycle, analyzing monthly physician income and expenses, managing office expenses, and partnering with physician leaders to communicate financial results and implement improvement plans.

MINIMUM EDUCATION:

• Bachelor’s degree preferred

MINIMUM WORK EXPERIENCE:

• Two or more years of supervisory experience within a clinical setting preferred
• Previous physician management experience preferred
• Experience in financial management, operations management, and Electronic Medical Records preferred
• 340B experience is a plus
• Hospital-based clinic experience is a plus

KNOWLEDGE & SKILLS:

• A flexible and positive attitude
• A proactive and adaptable working style—able to handle tasks as they arise
• A problem-solving orientation with a drive to identify process gaps and implement solutions
• Ability to build alliances, drive results, and manage change
• A passion for mentorship and team development

REQUIRED LICENSES, CERTIFICATES, REGISTRATIONS: NONE