Practice Manager

Webster Dental Management; Berwyn (IL); On-site; USD 65,000 - 95,000; Full time

Job summary

Webster Dental Care in Chicago, Illinois seeks a Practice Manager to oversee day-to-day operations across multiple offices. The role emphasizes staff leadership, patient relations, recruitment, training, and regulatory compliance to sustain high-quality dental care.

Responsibilities include financial oversight, team performance, and coordinating marketing and communications while maintaining a patient-centered environment and adherence to industry standards.

Qualifications

• Bachelor’s degree preferred.
• 3+ years of dental office management experience.
• Experience managing 10+ people.
• Proficient with Eaglesoft and Microsoft Office.
• Strong leadership, organization and communication skills.

Responsibilities

• Staff management and development; recruit, train, coach and terminate as needed.
• Oversee daily office operations including patient and employee relations.
• Manage marketing, communications and regulatory compliance.
• Coordinate training for CPR, CE, software and equipment.
• Maintain OSHA and HIPAA standards; ensure quality patient care.

Skills

Leadership

Organizational skills

Communication skills

Problem solving

Customer service

Multi-tasking

Integrity

Education

Bachelor’s degree

Tools

Eaglesoft

Microsoft Office

Job description

Description

Webster Dental Care has delivered the highest level of patient care for over 46 years. Headquartered in the River North neighborhood in Chicago, Webster Dental Care numbers 10 dental practices throughout the Chicagoland area with 250 employees, including dentists, dental specialists, dental hygienists, support staff and administrators. At Webster Dental Care, we pursue excellence through continuing education, personal and team growth, and mastering leading-edge technology.

Position Summary: The Practice Manager is responsible for administering the day-to-day activities and operations of the office including patient and employee relations, recruitment and terminations, team management, marketing and communication efforts, ensuring regulatory compliance, staff training and motivation.

Job Duties and Responsibilities:

• Staff Management: Commit to developing your team by promoting an environment of continous learning by providing trovide training, coaching, mentorship, etc to new and existing employees. Must be confidant in recruitment, training, or termination of employees as needed.
• Financial Management: Handle patient billing, insurance claims, and accounts receivable. Must be able to record and manage transactions daily, weekly, and monthly for accurate bookkeeping. Ensure invoices are sent to the proper department for timely payment submissions.
• Equiptment Management: Schedule preventative services for any equiptment that may require it, make sure any broken equiptment is repaired in a timely manner, maintain a log of any/all maintenance and or repairs.
• Patient Relations: Provide respectful conflict resolution, de-escalation, financial transparency and advocacy. We want our OM's to build and maintain a friendly relationship with our patients and their families. Must be able to confidently read a ledger to explain any billing questions, have professional phone etiquitte, retain and communicate well with patients.
• Compliance: Maintain OSHA and HIPAA industry standards. Know and follow the Illinois State Dental Society guidelines. Help or arrange training for your team if needed (CPR, CE's, lunch-n-learn's for new software or equiptment, etc).

Key Expectations:

• Communication: You must be able to effectively and impactfully communicate with your team, often acting as the liasion between Doctor, hygienist, staff, or upper management.
• Organization: Keep your office tidy, clean, and have order of your inventory and supplies.
• Cognitaive Thinking: Must be able to independently problem solve basic level issues, catch any forseeable problems that may occur and resolve them, and make sound decisions based on data, policies, or regulations.
• Integrity: We're looking for someone with uncompromising ethics who will implement, infuence, and encourage their team to do the same. You will be the "moral compass" for your office and foster an environment of honesty, accountability, and respect. Must maintain this code of ethics amongst your employees, patients, financials, and business operations at all times.

Required Qualifications and Skills

• Bachelor’s degree from an accredited university (preferred)
• 3+ years of dental office management experience
• Experience managing 10+ people (preferred
• Knowledge of Eaglesoft
• Proficient in Microsoft Suite
• Excellent leadership skills and ability to motivate team
• Excellent organizational skills, customer service, and multi-tasking ability
• Strong written and verbal communication skills

Compensation

• Appropriately paid based on experience.