Practice Manager

Smalltowndental; Washington (IL); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Uniform allowance

Frequent employee events

Job summary

Smalltown Dental is seeking a Dental Practice Manager to lead operations across multiple locations in Illinois. The role emphasizes improving patient experiences with a positive, friendly leadership style and a focus on empathy and fast learning.

The position involves overseeing daily office activities, coordinating staff, and managing promotion of patient services, while maintaining HIPAA compliance and high standards of care.

Qualifications

• Experience in dental office management.
• Strong communication and interpersonal skills.
• Willingness to travel locally between multiple locations.

Responsibilities

• Ensure delivery of quality dental care and patient satisfaction.
• Organize and present payment schedules with patients.
• Manage referral processes and scheduling of appointments.

Skills

Staff management

Operations coordination

Customer service mindset

Job description

If you are looking for a career that will challenge and help you grow as a professional while allowing you to impact people’s lives positively, we have the position for you!

Smalltown Dental is looking for a new Dental Practice Manager to join our rapidly growing team of dedicated dental health professionals. The ideal candidate is someone with a positive, friendly attitude and a knack for finding ways to improve the patient experience. Above all, we value enthusiasm, fast learners, and empathy – so if you just can’t wait to start helping people, give us a call!

This opportunity may require some local travel as we are a multi-location practice.

Our locations include: Morton, Peoria, Tremont, Hopedale, Chillicothe and Bloomington.

Our company offers a competitive hourly rate for qualified applicants.

With generous benefits including:

• health insurance
• a uniform allowance
• frequent employee events

Duties and Responsibilities:

• Ensure the delivery of quality dental care to patients
• Respond efficiently to patient and doctor needs and inquiries
• Organize and present payment schedules with patients
• Manage specialist referral process

Organizational Meetings and Business Tasks

• Oversee daily office activities and provide direction and guidance to staff as needed
• Gather reports from team members for monthly team meetings/report to doctor/owner
• Oversee project lists and hold team members accountable for completing
• Prepare agenda for all team/department/doctor meetings/events
• Manage and ensure that all team members are completing and performing responsibilities correctly
• Plan and manage dental business operations to ensure excellent patient support services
• Train, develop, and manage staff to meet performance standards
• Develop promotional programs to attract more patients
• Assist in employee performance evaluation, promotion, termination, and retention activities
• Follow and enforce office policies and regulations
• Review and approve vacations, sick leave, and personal leave for dental staff
• Identify areas of improvements and concerns and implement appropriate corrective actions
• Oversee staff scheduling to ensure full coverage
• Organize and oversee supply purchases, equipment upgrades, and operation expenses
• Write business correspondence and reports
• Run and analyze management reports
• Maintain patient data according to regulations and company policies
• Ensure that records are stored securely and in compliance with privacy and security regulations
• Adhere to all HIPAA regulations
• Take responsibility for the appearance and functionality of the dental office
• All other duties as assigned

Communication

• Respond to patient queries and issues and ensure patient satisfaction
• Resolve patient issues in accordance with company policies and procedures, healthcare regulations, and dental board standards

Scheduling

• Approve requested time off/track time off/ and adjust schedule appropriately
• Complete proper pre-blocks, overseeing the schedule, and provide guidance to the Business team
• Schedule birthdays/milestone anniversaries in schedule and coordinate
• Schedule performance evaluations – ensure proper paperwork completed
• Schedule new hire evaluations at appropriate times- ensure proper paperwork completed
• Ensure that patient appointment, cancellations, and last-minute adjustments are handled properly

Smalltown Dental has a culture of appreciation and respect for our patients, team members, and communities. We build relationships and we care for each other by working to achieve individual and team goals, while creating a positive environment focused on accountability and trust.

We are looking for serious and forward-thinking candidates for this incredible opportunity!

2433 Maloney Drive Bloomington, IL 61704

1600 S Fourth Ave. Suite 110 Morton, IL 61550

1600 S. Fourth Ave. Ste120 Morton, IL 61550