Practice Development & Operations Coordinator

Womble Bond Dickinson (US) LLP; Baltimore (MD); On-site; USD 60,000 - 90,000; Full time

Job summary

Womble Bond Dickinson (US) LLP in Baltimore, MD seeks a Practice Development Coordinator to support the Legal Operations Manager with billing, matter intake, and client development. The role blends operational support with data analysis to improve practice performance.

The ideal candidate is highly organized, service-oriented, and comfortable with technology, including AI tools. This role requires proactiveness beyond standard hours and collaboration across the non-attorney practice team.

Qualifications

• Bachelor's degree required.
• Minimum of 2 years of experience in a law firm, legal operations, or comparable professional services environment.
• Experience with billing, collections, or financial reporting in a law firm setting preferred.
• Experience supporting attorneys or executives in a fast-paced environment preferred.
• Excellent client service orientation and the ability to interact professionally with attorneys, clients, referring counsel, and firm leadership.
• Strong written and verbal communication skills.
• Highly organized, with the ability to manage multiple projects and competing priorities and meet deadlines.
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint, Teams); Intapp or a comparable legal billing system preferred.
• Strong analytical skills, with the ability to turn practice data into clear reports and presentations.
• Comfort learning new technologies quickly, with a basic understanding and fundamental usage of AI tools.
• Attention to detail and commitment to accuracy.
• Ability to handle confidential information with discretion.
• Ability to work independently and as part of a team.
• Responsive and available beyond standard business hours as needed.

Responsibilities

• Assist with monthly billing cycle, including pre-bills, tracking collections, and wires for local counsel opinion practice.
• Prepare billing and compliance reports requested by bank clients.
• Support matter intake and conflicts processing, engagement letters, and waiver requests for local counsel opinion matters.
• Analyze practice data to identify target markets, referral sources, and geographic opportunities; prepare reports, dashboards, and presentations.
• Support client development activities, including planning and executing virtual client events and coordinating meals, entertainment, and logistics for travel and industry events.
• Draft and send routine correspondence with referring counsel and clients, and track follow-up on open items.
• Assist with the practice's recruiting process by coordinating with Recruiting on scheduling and materials.
• Develop and maintain training materials, process documentation, and operational playbooks; identify and help implement technology solutions.
• Serve as backup to the Legal Operations Manager, including triaging inbox, calendar requests, drafting communications, and tracking projects.

Skills

Client service orientation

Written and verbal communication

Highly organized

Multitasking / time management

Attention to detail

Discretion with confidential info

Teamwork / independent work

Adaptability to new technologies

Education

Bachelor's degree

Tools

Microsoft Office

Intapp

AI tools (Copilot / Claude)

Job description

Womble Bond Dickinson (US) LLP in Baltimore, MD seeks a Practice Development Coordinator to support the Legal Operations Manager with billing, matter intake, and client development. The role blends operational support with data analysis to improve practice performance.

The ideal candidate is highly organized, service-oriented, and comfortable with technology, including AI tools. This role requires proactiveness beyond standard hours and collaboration across the non-attorney practice team.