Practice Coordinator/Treatment Planning-Scheduling/Front Desk

UCSF Health; San Francisco (CA); Vor Ort; USD 65.000 - 90.000; Vollzeit

Zusammenfassung

UCSF Health is seeking a Practice Coordinator II to support the UCSF Dental Center's Oral & Maxillofacial Surgery Clinic. The role focuses on treatment planning and coordination with front desk and PBS billing, while serving as a patient liaison in a professional, courteous setting.

Candidate should have strong organizational skills, excellent communication, and the ability to work independently at times under deadlines; prior healthcare scheduling experience is preferred.

Qualifikationen

• High School grad with 4 years related exp; or college degree with 6 months exp; or equivalent with scheduling experience.
• Ability to analyze situations, prioritize, and develop solutions, and make recommendations.
• Ability to work independently at the reception desk.
• Excellent customer service and communication/interpersonal skills.
• Strong computer skills, including basic keyboarding and MS Word/Excel.
• Demonstrated administrative/office coordination skills.

Aufgaben

• Support UCSF Oral & Maxillofacial Surgery Clinic; lead treatment planning coordination.
• Front desk scheduling and coordinating billing/collections with PBS.
• Direct liaison between patients and services at the clinics.
• Work as a team member to project a professional and courteous demeanor.

Kenntnisse

Treatment planning

Front desk operation

Communication

Scheduling

Patient relations

Microsoft Word

Microsoft Excel

Tools

EPIC

Jobbeschreibung

Job Description

Under direct supervision and guided by the procedures of UCSF Dental Center, the Practice Coordinator II is responsible for providing support to the UCSF Oral & Maxillofacial Surgery Clinic. The Practice Coordinator II/ Treatment Planning Coordinator primary responsibility is treatment planning for the Oral & Maxillofacial Surgery Clinics, the incumbent can act in all capacities of the administrative team including, but not limited to: Front desk or Scheduling and coordinating billing and collections in partnership with the DC's Patient Billing Services (PBS). The Practice Coordinator is the direct liaison between patients and the services they receive at the clinics in any level of care. The Practice Coordinator II works as a team member and consistently project a professional and courteous demeanor.

Job Description

Under direct supervision and guided by the procedures of UCSF Dental Center, the Practice Coordinator II is responsible for providing support to the UCSF Oral & Maxillofacial Surgery Clinic. The Practice Coordinator II/ Treatment Planning Coordinator primary responsibility is treatment planning for the Oral & Maxillofacial Surgery Clinics, the incumbent can act in all capacities of the administrative team including, but not limited to: Front desk or Scheduling and coordinating billing and collections in partnership with the DC's Patient Billing Services (PBS). The Practice Coordinator is the direct liaison between patients and the services they receive at the clinics in any level of care. The Practice Coordinator II works as a team member and consistently project a professional and courteous demeanor.

Job Description

Under direct supervision and guided by the procedures of UCSF Dental Center, the Practice Coordinator II is responsible for providing support to the UCSF Oral & Maxillofacial Surgery Clinic. The Practice Coordinator II/ Treatment Planning Coordinator primary responsibility is treatment planning for the Oral & Maxillofacial Surgery Clinics, the incumbent can act in all capacities of the administrative team including, but not limited to: Front desk or Scheduling and coordinating billing and collections in partnership with the DC's Patient Billing Services (PBS). The Practice Coordinator is the direct liaison between patients and the services they receive at the clinics in any level of care. The Practice Coordinator II works as a team member and consistently project a professional and courteous demeanor.

Qualifications

Required Qualifications

• High School graduate or equivalent with 4 years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience with appointment scheduling.
• Ability to analyze situations, prioritize, and develop solutions, and make recommendations.
• Ability to work independently at the reception desk.
• Ability to use good judgment and work independently at times under the pressure of deadlines.
• Excellent customer service and communication/interpersonal skills, both over the telephone and directly.
• Able to sit at a computer terminal with telephone headphones for extended periods of time.
• Basic math skills required.
• Strong computer skills, including basic keyboarding skills, and experience with Microsoft Word and Excel.
• Proven ability to deal with a wide variety of individuals.
• Ability to deal sensitively and effectively with ill patients.
• Excellent organizational and problem-solving skills.
• Strong writing skills to include the ability to compose, edit, and proof a wide variety of documents.
• Demonstrated administrative/office coordination skills.

Preferred Qualifications

• Demonstrated experience in health care (may include medical, dental or veterinary) in the following areas: patient scheduling, insurance verification, medical record data abstraction, or patient financial services.
• Prior experience with appointment, ancillary service or surgical scheduling or a combination of all three.
• Bi-lingual or multi-lingual capability (Spanish, Cantonese, and Russian) strongly preferred.
• Prior experience with EPIC.

About Us

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available here.

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Salary Information

The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html