Ambulatory Practice Coordinator 3

UCSF Health; Redwood City (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

UCSF Medical Center seeks a Practice Coordinator 3 to serve as the public face of the practice and to support operations and customer service recovery. The role involves handling CRM messages, telephone encounters, referrals, and billing, while maintaining clerical operations and communications per UCSF standards.

The PC 3 collaborates with administrative, clinical, and management teams to ensure efficient patient flow and accurate information exchange between departments across UCSF campuses.

Qualifications

• High School graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience
• Pass fingerprinting and is approved to be a cash collector if applicable
• Strong computer skills with at least two Office-type programs; ability to navigate multiple patient records systems
• Ability to analyze, prioritize, and develop solutions; work with minimal supervision
• Excellent customer service and communication skills, both on the phone and in person
• Proven administrative/office coordination skills and knowledge of medical terminology

Responsibilities

• Manage CRM messages, telephone encounters, referrals, and referrals workflows
• Handle APeX in-baskets, scanning, filing, authorizations, and billing support
• Maintain routine clerical operations and communications per UCSF standards
• Adhere to House and Telephone Standards and support patient and staff needs
• Collaborate with administrative, clinical and management teams to support operations

Skills

Customer service

Computer skills

Phone/CRM handling

Writing/composing

Problem solving

Education

High School graduate or equivalent + 4 years related exp

Tools

Microsoft Office

Outlook

Excel

Job description

Job Description

As a patient-focused organization, UCSF Medical Center exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. UCSF Medical Center seeks faculty and staff that are committed to the values of professionalism, respect, integrity, diversity, and excellence that are integral to our mission.

Job Description

As a patient-focused organization, UCSF Medical Center exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. UCSF Medical Center seeks faculty and staff that are committed to the values of professionalism, respect, integrity, diversity, and excellence that are integral to our mission.

Practice Coordinator 3 is primarily responsible for representing the administrative team as the public face of the Practice and work closely with the administrative, clinical and management teams to support practice operations and customer service recovery and intervention efforts. S/he provides support to all functions of the administrative teams including but not limited to: CRM messages, telephone encounters, referrals, APeX in-baskets, scanning, filing, authorizations, and billing. The PC 3 is responsible for the maintenance of all routine clerical operations and communications. S/he adheres to the UCSF House and Telephone Standards and is sensitive to the needs of patients, staff and providers always. The PC 3 is a team player who works closely with others and who is flexible in dealing with with the changing priorities. S/he is a self-reliant individual who synthesizes his/her knowledge of practice operations in order to solve problems, prioritize and facilitate complex transactions in the course of his/her daily activities. This position makes a difference for patients in an outpatient care unit by providing excellent customer service, facilitating and ensuring the accuracy of the flow of information between medical, hospital staff and departments to maximize unit efficiency. The PC 3 is required to work at any UCSF campus as needed and scheduled.

Department Description

Redwood City Specialty Care clinic is a surgical multi-specialty clinic that sees both adult and pediatric patients and includes Orthopedics, Urology, Otolaryngology Head and Neck Surgery, and Audiology. Our Redwood City Orthopedic team is a part of UCSF Orthopedics and is a leading center for advanced musculoskeletal care, offering expert diagnosis, treatment, and rehabilitation for patients with orthopedic conditions. Staffed by a team of renowned faculty physicians, the practice provides personalized, evidence-based care, utilizing the latest techniques and technologies to optimize patient outcomes. In addition to clinical excellence, the faculty is committed to advancing orthopedic research, training the next generation of specialists, and improving the overall quality of musculoskeletal health for diverse communities.

Qualifications

Required Qualifications:

• High School graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience
• Successfully passes fingerprinting protocol and is approved to be a cash collector if applicable
• Strong computer skills, including basic keyboarding skills, and experience with at least two Officetype software programs (i.e., Outlook, Word and Excel). Proven ability to navigate through multiple patient records systems. Able to sit at a computer terminal with telephone headphones for extended period of time
• Ability to analyze situations, prioritizes, and develops solutions and makes recommendations
• Ability to work with minimal supervision
• Ability to use good judgment and work independently, at times under the pressure of deadlines
• Ability to access situations prioritizes workload, develop solutions and make recommendations
• Excellent customer service and communication/interpersonal skills, both over the telephone and directly
• Able to sit at a computer terminal with telephone headphones for extended periods of time
• Basic math skills required
• Proven ability to deal with a wide variety of individuals
• Ability to deal sensitively and effectively with patients
• Excellent organizational and problem-solving skills
• Strong writing skills to include the ability to compose, edit, and proof a wide variety of documents
• Demonstrated administrative/office coordination skills
• Demonstrated knowledge of medical practice terminology
• Within six months of start date, based upon completion of training, the Supervisor, completes the proficiency checklist with the employee. This includes the following areas if applicable

• Referrals (Incoming referral entry) and handling all referral WQs
• Schedule surgeries
• Work applicable work queues
• Enter/edit outside test results
• Messaging (CRM) if applicable
• 2nd calls in CRM if applicable
• Telephone encounters
• My open encounter
• Staff message
• New message
• Route Patient advice request to providers (My Chart)
• Patient Schedule (My Chart)
• Letters
• Pools
• Patient look up
• Check in process
• Check out process
• Comment field
• Quick note
• Scanning

Preferred Qualifications

• Demonstrated experience in health care (may include medical, dental or veterinary) in the following areas: patient scheduling, insurance verification, medical record data abstraction, or patient financial services
• Prior experience with appointment, ancillary service or surgical scheduling or a combination of all three
• Bi-lingual or multi-lingual capability (Spanish, Cantonese, and Russian) strongly preferred
• Prior experience with EPIC

About Us

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available here .

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Salary Information

The final salary and offer components are subject to additional approvals based on UC policy.

Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html