Practice Coordinator 2

University of California - San Francisco; San Francisco (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

A prominent medical institution in San Francisco is seeking a Practice Coordinator to enhance patient care and support practice operations. The role requires strong customer service and organizational skills, along with proficiency in office software and medical terminology. Ideal candidates will have experience in health care settings, with bilingual capabilities preferred. Being a key part of the administrative team, the coordinator will interact closely with patients and support staff in a dynamic medical environment.

Qualifications

• High school graduate or equivalent with four years related experience, or a college degree with six months related experience.
• Strong computer skills and experience with at least two Office-type software programs.
• Ability to analyze situations, prioritize tasks, and develop solutions.

Responsibilities

• Act as the public face of the Practice, supporting operations and customer service recovery.
• Work with administrative, clinical, and management teams.
• Handle referral workflows and patient schedules.

Skills

Customer service

Communication skills

Computer skills

Organizational skills

Problem-solving

Writing skills

Education

High school diploma or equivalent

College degree

Tools

Microsoft Office (Word, Excel, Outlook)

CRM systems

EPIC

Job description

Practice Coordinator - UCSF Medical Center

As a patient-focused organization, UCSF Medical Center exists to enhance the health and well‑being of people through patient care, research and education. The Practice Coordinator is the public face of the Practice, representing the administrative team and working closely with administrative, clinical, and management teams to support practice operations and customer service recovery and intervention efforts.

Qualifications

• High school graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience.
• Successfully passes fingerprinting protocol and is approved to be a cash collector.
• Strong computer skills, including basic keyboarding skills, and experience with at least two Office‑type software programs (Outlook, Word, Excel). Proven ability to navigate multiple patient record systems.
• Ability to analyze situations, prioritize, develop solutions, and make recommendations.
• Ability to work with minimal supervision and use good judgment, especially under deadlines.
• Excellent customer service and communication/interpersonal skills over the telephone and in person.
• Ability to sit at a computer terminal with telephone headphones for extended periods.
• Basic math skills required.
• Proven ability to work with a wide variety of individuals and to deal sensitively with patients.
• Excellent organizational and problem‑solving skills.
• Strong writing skills, including the ability to compose, edit, and proof a wide variety of documents.
• Demonstrated administrative/office coordination skills.
• Demonstrated knowledge of medical practice terminology.
• Within six months of start date, the supervisor completes a proficiency checklist with the employee. Within that checklist are the following areas (if applicable):
• Referrals (incoming referral entry) and handling all referral workflows
• Pending orders
• Pending smart sets
• Schedule surgeries
• Work applicable work queues
• Enter/edit outside test results
• Messaging (CRM) if applicable
• Second calls in CRM if applicable
• Telephone encounters
• My open encounter
• Staff message
• New message
• Route patient advice requests to providers (My Chart)
• Patient schedule (My Chart)
• Letters
• Pools
• Patient lookup
• Check‑in process
• Check‑out process
• Comment field
• Quick note
• Scanning

Preferred Qualifications

• Demonstrated experience in health care (medical, dental or veterinary) in patient scheduling, insurance verification, medical record data abstraction, or patient financial services.
• Prior experience with appointment, ancillary service or surgical scheduling, or a combination of all three.
• Bi‑lingual or multi‑lingual capability (Spanish, Cantonese, Russian) strongly preferred.
• Prior experience with EPIC.

Salary & Compensation

The final salary and offer components are subject to additional approvals based on UC policy. Placement in the salary range depends on work experience, internal equity, and, for unionized positions, the collective bargaining agreement.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.