Practice Coordinator 2

University of California - San Francisco Campus and Health; San Mateo (CA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Employee health benefits

Job summary

UCSF Medical Center’s San Mateo Specialty Clinic seeks a Practice Coordinator 2 to serve as the welcoming face of the practice and to support operations and customer-service recovery across administrative, clinical, and management teams.

The role requires handling CRM messages, referrals, and billing processes, while maintaining clerical operations and adhering to UCSF standards. Flexibility to work at any UCSF campus is required.

Qualifications

• High school graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience.
• Fingerprinting protocol and cash collection approval requirements.
• Strong computer skills with Outlook, Word and Excel; navigate multiple patient records systems.
• Ability to analyze situations, prioritize tasks, and develop solutions.
• Ability to work with minimal supervision.
• Discretion and independent judgment under deadlines.
• Excellent customer service and communication/interpersonal skills.
• Basic math skills.
• Ability to interact with a wide variety of individuals.
• Sensitivity to patients’ needs; effective communication.
• Strong organizational and problem‑solving skills.
• Proficient writing; ability to compose, edit, and proof documents.
• Office coordination and administrative experience.
• Knowledge of medical practice terminology.
• Completion of required proficiency checklist within six months.

Responsibilities

• Represent the administrative team as the public face of the Practice and support operations and customer service recovery and intervention efforts.
• Provide support to CRM messages, telephone encounters, referrals, APeX in‑baskets, scanning, filing, authorizations, and billing.
• Maintain routine clerical operations and communications; follow UCSF House and Telephone Standards.
• Collaborate with administrative, clinical and management teams; adapt to changing priorities.
• Effectively solve problems and prioritize complex transactions in daily activities.
• Work at any UCSF campus as needed and scheduled.

Skills

Customer service

Communication skills

Office software

Keyboarding

Problem solving

Time management

Organization

Writing skills

Medical terminology

Education

High school diploma

College degree

Tools

EPIC

Job description

Practice Coordinator 2

Department

UCSF San Mateo Specialty Clinic

Job Summary

As a patient‑focused organization, UCSF Medical Center exists to enhance the health and well‑being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. UCSF Medical Center seeks faculty and staff that are committed to the values of professionalism, respect, integrity, diversity, and excellence that are integral to our mission.

Responsibilities

The Practice Coordinator 2 is primarily responsible for representing the administrative team as the public face of the Practice and works closely with the administrative, clinical and management teams to support practice operations and customer service recovery and intervention efforts. The coordinator provides support to all functions of the administrative teams including but not limited to CRM messages, telephone encounters, referrals, APeX in‑baskets, scanning, filing, authorizations, and billing.

The PC 2 is responsible for the maintenance of all routine clerical operations and communications. S/he adheres to the UCSF House and Telephone Standards and is sensitive to the needs of patients, staff and providers at all times.

The PC2 is a team player who works closely with others and is flexible in dealing with the changing priorities. S/he is a self‑reliant individual who synthesizes his/her knowledge of practice operations in order to problem‑solve, prioritize and facilitate complex transactions in the course of his/her daily activities. The PC 2 adheres to AIDET & Living PRIDE standards.

This position makes a difference for patients in an outpatient care unit by providing excellent customer service, facilitating and ensuring the accuracy of the information flow between medical, hospital staff and departments to maximize unit efficiency. The PC 2 is required to work at any UCSF campus as needed and scheduled.

Similar Job Titles

Patient Coordinator l Receptionist, Patient Coordinator, Front Desk Coordinator, Medical Front Desk Coordinator, Front Desk Receptionist, Scheduling Coordinator, Call Center Patient Care Coordinator, Front Desk Call Center, Scheduling Care Coordinator, Patient Care Receptionist, Health Care Coordinator, Administrative Coordinator, Intake Coordinator, Surgery Scheduler, Referral Coordinator, Access Coordinator, Healthcare Administration Assistant, Referral and Authorization Coordinator, Surgery Scheduling Clerk, Patient Registration Representative.

Required Qualifications

• High School graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience.
• Successfully passes fingerprinting protocol and is approved to be a cash collector; if applicable.
• Strong computer skills, including basic keyboarding skills, and experience with at least two Office‑type software programs (i.e., Outlook, Word and Excel). Proven ability to navigate through multiple patient records systems. Able to sit at a computer terminal with telephone headphones for extended periods of time.
• Ability to analyze situations, prioritize tasks, and develop solutions and make recommendations.
• Ability to work with minimal supervision.
• Ability to use good judgment and work independently, at times under the pressure of deadlines.
• Excellent customer service and communication/interpersonal skills, both over the telephone and directly.
• Basic math skills required.
• Proven ability to deal with a wide variety of individuals.
• Ability to deal sensitively and effectively with patients.
• Excellent organizational and problem‑solving skills.
• Strong writing skills to include the ability to compose, edit, and proof a wide variety of documents.
• Demonstrated administrative/office coordination skills.
• Demonstrated knowledge of medical practice terminology.
• Within six months of start date, based upon completion of training, the Supervisor, completes the proficiency checklist with the employee. This includes the following areas if applicable

Proficiency Checklist (first six months)

• Referrals (Incoming referral entry) and handling all referral WQs
• Pend orders
• Pend smart sets
• Schedule surgeries
• Work applicable work queues
• Messaging (CRM) if applicable
• 2nd calls in CRM if applicable
• Telephone encounters
• My open encounter
• Staff message
• New message
• Route Patient advice request to providers (My Chart)
• Patient Schedule (My Chart)
• Letters
• Pools
• Patient look up
• Check in process
• Check out process
• Comment field
• Quick note
• Scanning

Preferred Qualifications

• Demonstrated experience in health care (may include medical, dental or veterinary) in the following areas: patient scheduling, insurance verification, medical record data abstraction, or patient financial services.
• Prior experience with appointment, ancillary service or surgical scheduling or a combination of all three.
• Bi‑lingual or multi‑lingual capability (Spanish, Cantonese, and Russian) strongly preferred.
• Prior experience with EPIC.

License / Certification

No

Position Type

Full Time

Employee Class

Career