Practice Coordinator

University-of-California---SAN-Francisc; San Francisco (CA); On-site; USD 46,838 - 67,502; Part time

Job summary

UCSF is seeking a Practice Coordinator 3 for a temporary assignment fully onsite at Parnassus Heights. This role supports scheduling, referrals, revenue cycle management, and patient care coordination, acting as the face of the practice while collaborating with administrative and clinical teams.

Required qualifications include a High School diploma or equivalent with relevant experience, strong customer service and computer skills (Outlook, Word, Excel), and excellent communication.

Qualifications

• High School graduate or equivalent; or college degree with 6 months related experience.
• Experience with in-person client service.
• Strong computer skills with Outlook, Word and Excel; able to navigate patient records systems.
• Excellent communication, organization and problem-solving skills.
• Ability to work with minimal supervision and meet deadlines.
• Able to sit at a computer terminal with headset for extended periods.
• Bilingual capabilities preferred (Spanish, Cantonese, and Russian).

Responsibilities

• Coordinate scheduling, referrals, and patient care coordination.
• Manage revenue cycle activities and billing support for the practice.
• Serve as the face of the practice and support administrative, clinical and management teams.
• Collaborate with departments to ensure seamless operations and exceptional customer service.

Skills

Customer service experience

Office software

Patient records systems

Communication skills

Problem solving

Multitasking

Data entry accuracy

Education

High School diploma or equivalent

Tools

EPIC

APeX

Job description

Please note: this is a temporary assignment with potential to extend. Fully onsite at Parnassus.

UCSF's Temporary Employment Program (TEP) recruits and hires temporary employees for immediate clerical and technical support services to UCSF Departments and various off-campus locations. UCSF departments deploy temporary employees to work on special projects, fill in for regular employees who are on vacation or leave, or to temporarily fill a vacant position during recruitment. Frequently temporary employees become successful candidates for career and limited appointment positions.

The Practice Coordinator 3 serves as the face of the Practice, collaborating with administrative, clinical, and management teams. Responsible for seamless operations and exceptional customer service, this role handles scheduling, referrals, revenue cycle management, and patient care coordination.

Qualifications

Required:

• High School graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience.
• Experience with in-person client service
• Strong computer skills, including basic keyboarding skills, and experience with at least two Office-type software programs (i.e., Outlook, Word and Excel). Proven ability to navigate through multiple patient records systems. Able to sit at a computer terminal with telephone headphones for extended period of time.
• Ability to analyze situations, prioritizes, and develops solutions and makes recommendations.
• Ability to work with minimal supervision
• Ability to use good judgment and work independently, at times under the pressure of deadlines
• Ability to access situations prioritizes workload, develop solutions and make recommendations.
• Excellent customer service and communication/interpersonal skills, both over the telephone and directly.
• Able to sit at a computer terminal with telephone headphones for extended periods of time.
• Basic math skills required.
• Proven ability to deal with a wide variety of individuals;
• Ability to deal sensitively and effectively with patients.
• Excellent organizational and problem-solving skills.
• Strong writing skills to include the ability to compose, edit, and proof a wide variety of documents.
• Demonstrated administrative/office coordination skills.

Preferred:

• EPIC/APeX strongly preferred.
• Experience in healthcare, including patient scheduling, insurance verification, and medical record data abstraction.
• Experience in ambulatory settings.
• Prior experience with appointment, ancillary service, or surgical scheduling.
• Bilingual or multilingual capability (Spanish, Cantonese, and Russian).

Job Info

• Job Identification 6943
• Job Category Ambulatory Care Clinics or Ctr
• Degree Level High School Graduate
• Job Shift Day
• Shift Length 8 hours
• Budgeted Job Salary Range 34.31-49.14
• Campus Location 1 Parnassus Heights (SF)
• Bargaining Unit CX
• Employee Class Floater
• FLSA Status Non-exempt
• Job Code and Payroll Title 004818 | PRACTICE CRD 3