Practice Coordinator

University of California, San Francisco; San Francisco (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

A prestigious university is seeking a Practice Coordinator to enhance customer service and support administrative functions. This individual will manage communications, schedule patients, and maintain operational efficiency. The ideal candidate must possess strong organizational skills, experience with patient management systems, and a high school diploma with significant experience. This is a full-time, fully on-site role based in San Francisco, CA, offering a dynamic work environment that greatly contributes to healthcare delivery.

Qualifications

• 4 years related experience or a college degree with 6 months experience.
• Experience with patient scheduling and client service.
• Excellent interpersonal skills and ability to communicate effectively.

Responsibilities

• Manage CRM communications and telephone interactions.
• Handle patient referrals and maintain clerical operations.
• Collaborate with administrative and clinical teams.

Skills

Strong computer skills, including Office software

Excellent customer service and communication skills

Ability to work independently under pressure

Basic math skills

Organizational and problem-solving skills

Education

High School graduate or equivalent with four years of related experience

College degree with six months of related experience

Tools

APeX

EPIC

Job description

Practice Coordinator – University of California, San Francisco

Job Summary

The Practice Coordinator (PC) serves as the visible and crucial link between our administrative team and the public, playing a pivotal role in supporting the smooth functioning of our practice and enhancing customer service. Collaborating closely with our administrative, clinical, and management teams, the PC undertakes a diverse range of responsibilities. These encompass but are not limited to managing CRM communications, handling telephone interactions, processing referrals (both internal and incoming), managing APeX in-baskets, performing scanning and filing tasks, and overseeing procedure authorizations. Moreover, the PC plays a central role in maintaining the day‑to‑day clerical operations and communication processes, rigorously adhering to UCSF House and Telephone Standards, and exhibiting sensitivity to the needs of our patients, staff, and providers. The PC embodies the qualities of a team player, working in close cooperation with colleagues and adapting seamlessly to evolving priorities. This self‑reliant individual draws upon their deep understanding of practice operations to efficiently troubleshoot, prioritize tasks, and facilitate complex transactions as part of their daily routine. They also contribute to the development and upkeep of Standard Workflows, enhancing overall operational efficiency. In summary, this role is a cornerstone of our outpatient care unit, making a substantial impact by delivering exceptional customer service and ensuring the seamless flow of information between medical professionals, hospital staff, and various departments to optimize unit efficiency.

Hourly Range Information

To see the hourly range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non‑Academic Titles Search (ucop.edu). Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role. For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Department Description

UCSF's Temporary Employment Program (TEP) recruits and hires temporary employees for immediate clerical and technical support services to UCSF Departments and various off‑campus locations. UCSF departments deploy temporary employees to work on special projects, fill in for regular employees who are on vacation or leave, or to temporarily fill a vacant position during recruitment. Frequently temporary employees become successful candidates for career and limited appointment positions. Please note: the anticipated duration of this assignment is 1‑2 months; possibility of extension.

Required Qualifications

• High School graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience.
• APeX/EPIC experience
• Experience with in‑person client service
• Scheduling patients
• Strong computer skills, including basic keyboarding skills, and experience with at least two Office‑type software programs (i.e., Outlook, Word and Excel). Proven ability to navigate through multiple patient records systems. Able to sit at a computer terminal with telephone headphones for extended period of time.
• Ability to analyze situations, prioritize, and develop solutions and make recommendations.
• Ability to work with minimal supervision
• Ability to use good judgment and work independently, at times under the pressure of deadlines
• Ability to access situations prioritize workload, develop solutions and make recommendations.
• Excellent customer service and communication/interpersonal skills, both over the telephone and directly.
• Able to sit at a computer terminal with telephone headphones for extended periods of time.
• Basic math skills required.
• Proven ability to deal with a wide variety of individuals;
• Ability to deal sensitively and effectively with patients.
• Excellent organizational and problem‑solving skills.
• Strong writing skills to include the ability to compose, edit, and proof a wide variety of documents.
• Demonstrated administrative/office coordination skills.
• Demonstrated knowledge of medical practice terminology.

Preferred Qualifications

• Experience in healthcare, including patient scheduling, insurance verification, and medical record data abstraction.
• Experience in ambulatory settings.
• Prior experience with appointment, ancillary service, or surgical scheduling.
• Bilingual or multilingual capability (Spanish, Cantonese, and Russian).

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate‑level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10‑campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells. UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values. In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu. Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Job Attributes

• Job Code: 004819 PRACTICE CRD 2
• Payroll Title: Practice Coordinator
• Organization: TEP
• Job Category: Administrative Support, Professional and Managerial, Support Services, Temporary Employment
• Bargaining Unit: Teamsters Local 2010 - Clerical and Allied Services Unit (CX)
• Employee Class: Temporary Employment
• Percentage: 100%
• Location: San Francisco, CA
• Work Style: Fully On‑Site
• Shift: Days
• Shift Length: 8 Hours
• Seniority Level: Not Applicable
• Employment Type: Full‑time
• Job Function: Administrative
• Industries: Higher Education