Practice Coordinator

Insight Global; San Francisco (CA); On-site; USD 65,000 - 85,000; Full time

Job summary

A leading healthcare staffing agency in San Francisco seeks candidates with experience in specialty clinics for administrative roles. Responsibilities include managing front desk operations, coordinating provider schedules, and maintaining patient records using Epic/APeX. Ideal candidates will thrive in fast-paced environments and possess strong communication skills. Applicants are expected to have a college degree or two years of relevant experience. This position offers a dynamic work environment with numerous responsibilities.

Qualifications

• Candidates must have recent experience in a specialty clinic setting.
• Epic experience is required; familiarity with APeX is a plus.
• Experience in large health systems is preferred.
• Experience with referrals, authorizations, and work queue management.
• Experience in large health systems (e.g., UCSF, Stanford, Sutter, PAMF).
• Call center experience desirable.

Responsibilities

• Manage front desk operations, including patient check-in and check-out.
• Perform back-office tasks to support clinical workflows.
• Coordinate provider schedules and assist with surgery scheduling.
• Maintain accurate patient records in Epic/APeX.
• Handle incoming calls/inquiries professionally.
• Prepare and process documentation using Microsoft Office Suite.
• Ensure compliance with clinic protocols and confidentiality standards.

Skills

Epic/APeX experience

Healthcare administrative experience

Scheduling experience

Communication skills

Attention to detail

Education

College degree or equivalent experience

2 years of healthcare administrative experience

Tools

Microsoft Office Suite

Microsoft Office Suite

Job description

Candidates must have recent, some authorization experience in a specialty clinic setting (orthopedics, oncology, imaging, ENT, or other surgical specialties). Epic experience is required, and familiarity with APeX is a plus. Candidates should also have front and back office clinic experience, thrive in fast-paced environments, and demonstrate strong communication, organization, and attention to detail. Estimated number of patients in clinic per day or calls per day if call center: 30-50

Key Responsibilities

• Manage front desk operations, including patient check-in and check-out
• Perform back-office tasks to support clinical workflows
• Coordinate provider schedules and assist with surgery scheduling
• Maintain accurate patient records in Epic/APeX
• Handle incoming calls and inquiries with professionalism
• Prepare and process documentation using Microsoft Office Suite
• Ensure compliance with clinic protocols and confidentiality standards

Required Qualifications

Education

• College degree with at least 6 months of experience, OR
• 2 years of healthcare administrative experience

Technical Skills

• Recent Epic/APeX experience (must be hands-on)
• Specialty clinic background, ideally orthopedics, oncology, imaging, ENT, or other surgical specialties
• High-volume scheduling experience across multiple providers
• Referrals, authorizations, and work queue management
• Experience in large health systems such as UCSF, Stanford, Sutter, PAMF, etc.
• Call center experience

Soft Skills

• Well-organized and detail-oriented
• Excellent verbal and written communication skills
• Proficient in Epic/APeX and Microsoft Office Suite
• Ability to multitask in a fast-paced environment