Practice Coordinator

Talentify; Redwood City (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Talentify in Redwood City, CA is seeking a Practice Coordinator for a 6-month assignment in a fast-paced specialty clinic environment. The role focuses on front desk and back-office tasks, with heavy Epic/APeX work for authorizations, referrals, and scheduling.

Candidates should have a college degree and healthcare admin experience; strong communication, multitasking, and Microsoft Office proficiency are essential.

Qualifications

• Heavy prior authorization experience with daily, high-volume workload.
• Hands-on Epic/APeX experience for auths, referrals, and work queues.
• Specialty clinic background, orthopedics preferred.
• High-volume scheduling experience across multiple providers.
• Strong communication, detail orientation, and reliability.

Responsibilities

• Front desk and back-office coordination in a 6-month assignment.
• Surgery and multi-provider scheduling.
• Process referrals and authorizations with Epic/APeX.
• Maintain accurate patient information and queues.
• Provide excellent patient-facing customer service.

Skills

Epic/APeX experience

High-volume scheduling

Multitasking

Communication skills

Detail-oriented

Education

College degree

Tools

Epic EHR

Microsoft Office

Job description

Working Title: Practice Coordinator

Location: Redwood City, CA 94065

Duration: 6 months

For your understanding - Do not Submit If:

• Only MA clinical experience (no admin focus)
• Only call center or customer service background
• Epic experience outdated or minimal (pre-2021 or basic check-in only)
• No prior authorization history
• Only insurance verification or basic referrals
• Failed probation in similar roles
• No specialty clinic experience

*Update 12/8*: Must-Haves:

• Heavy prior authorization experience (daily, high volume)
• Epic/APeX experience specifically for auths, referrals, WQs
• Specialty clinic background (orthopedics strongly preferred; surgery/pain/other specialties acceptable)
• High-volume clinic experience (100+ calls/day or heavy WQs)
• Multi-provider scheduling + surgery scheduling exposure
• Strong communication, detail orientation, and reliability

*Update 12/4*: The manager is specifically looking for candidates with:

• Recent Epic/APeX experience (must be hands-on)
• Specialty clinic background, ideally orthopedics or surgical subspecialties
• High-volume scheduling experience across multiple providers
• Referrals, authorizations, and work queue management
• Experience in large health systems such as Stanford, Sutter, PAMF, etc.
• Strong communication and customer service skills in patient-facing roles
• Ability to multitask and stay organized in a fast-paced clinic environment
• Professional, reliable work history in medical administrative roles

*Nice-to-Haves*:

• Experience in major systems: Stanford, Sutter, PAMF
• Imaging authorization experience (MRI/CT/X-ray)
• Pre-op coordination (labs, clearances, documentation)

Job duties: Front desk, Back office, PC, Surgery scheduling

Soft skills/characteristics needed: Well organized, excellent communication, must be proficient in Epic/APeX and Microsoft Office Suite. Able to multitask and be detail oriented.

Estimated number of patients in clinic per day or calls per day if call center: 30-50

Specific number of year’s experience? A college degree with 6 months of experience or 2 years of healthcare admin experience