Practice Assistant II - Southern Jamaica Plain Health Center

Mass General Brigham; Massachusetts; On-site; USD 24,000 - 34,000; Part time

Benefits offered by this job

Medical

Dental

Vision

403b retirement plan

Tuition reimbursement

MBTA pass

Job summary

Mass General Brigham is seeking a Part-time Practice Assistant II at the Southern Jamaica Plain Health Center. You will be the first contact for patients, handling check-in/out, scheduling, billing, and basic administrative tasks onsite.

The role supports clinicians and care teams while learning advanced scheduling and registration workflows. Qualifications include a high school diploma, 2–3 years of office experience, and proficiency with the Office Suite.

Qualifications

• High school diploma or equivalent (required).
• 2–3 years of office experience (required).
• Proficiency with Office Suite and solid office procedures knowledge.
• Strong written and verbal communication skills.
• Excellent organization and time management; CMAA is a plus.

Responsibilities

• Greet patients, manage check-in/out and appointment scheduling.
• Answer phones, assist callers with routine questions, and maintain records.
• Process billing forms, collect co-payments, and scan documents into EMR.
• Request medical records and lab results; file materials and distribute mail.
• Serve as Super User for scheduling, registration and billing systems.

Skills

Office experience 2-3 years

Office administration

Written communication

Verbal communication

Time management

Organization

Education

High school diploma or equivalent

Tools

Office Suite

Job description

## Practice Assistant II - Southern Jamaica Plain Health CenterApply: Onsite: Jamaica Plain-MA: Part time: Posted Today: RQ4084304Site: The Brigham and Women's Hospital, Inc.Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.**Job Summary**Join Our Team as a Practice Assistant Are you organized, friendly, and ready to be the welcoming first point of contact for patients? In this administrative role (no direct patient care required), you'll keep our clinical practice running smoothly by supporting patients, providers, and the care team, with guidance from your supervisor. What You'll Do • Greet patients and manage check-in, check-out, and appointment scheduling • Answer phones, help callers with routine questions, and maintain appointment records • Handle messages related to prior authorizations, provider questions, prescription refills, and test results • Process billing forms, accept co-payments as needed, and scan documents into patient medical records (LMR) • Request medical records and lab results; file materials, print schedules, and distribute mail and faxes • Type forms, records, schedules, and memos as directed • Serve as a \"Super User\" for scheduling, registration, and billing systems, and help train colleagues • Take on advanced tasks, such as surgical scheduling and schedule changes/blocking, as your skills grow Why You'll Love It • Make a real difference in every patient's experience • Build valuable healthcare administration and systems skills • Grow into more specialized responsibilities as your competency advances • Be part of a collaborative team that keeps patient care moving Specific duties may vary by department.**Qualifications**## What You'll Bring * High school diploma or equivalent (required)* 2–3 years of office experience (required)* Proficiency with Office Suite and a solid understanding of office procedures* Strong written and verbal communication skills* Excellent organization and time management skills* **Bonus:** Certified Medical Administrative Assistant (CMAA) certification **Ready to bring your skills to a team that counts on you? Apply today!****Additional Job Details (if applicable)**Department: Southern Jamaica Plain Health Center, 640 Centre Street Schedule: Days, 30 Hours, Onsite Compensation: The pay rate for this position starts at $20.00 per hour, with increases based on the candidate's years of experience. Benefits: Medical, Dental, Vision, 403b retirement plan, tuition reimbursement, discounted MBTA pass & more! Step into a role where your work truly makes a difference every day! As a vital member of our clinical operations team, you’ll provide administrative support to ensure our practice runs smoothly and efficiently. In this dynamic, fast-paced role, you’ll be the friendly face that plays a key role in creating a positive, efficient, and compassionate environment for both patients and clinical staff. **Remote Type**Onsite**Work Location**640 Centre Street**Scheduled Weekly Hours**30**Employee Type**Regular**Work Shift**Day (United States of America)**Pay Range**$17.71 - $24.94/Hourly**Grade**3At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.