Practice Assistant - Danvers

Massachusetts General Hospital; Danvers (MA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

403b retirement plan

Tuition reimbursement

Discounted MBTA pass

Job summary

Mass General Brigham is seeking a Clinic Practice Assistant II to provide administrative support in the OBGYN department. This onsite role involves scheduling, front-desk tasks, and handling patient communications to keep the practice running smoothly.

Responsibilities include billing processing via EPIC, record requests, and coordinating mail and supplies. This position requires strong organizational and customer-service skills and the ability to work in a fast-paced team environment.

Qualifications

• Requires high school diploma or equivalent.
• 2–3 years of office experience.
• Proficiency with Microsoft Office and strong communication skills.

Responsibilities

• Schedule patient appointments and maintain records.
• Greet patients and assist with inquiries.
• Manage phone calls, scheduling, and message routing.

Skills

Microsoft Office

Phone skills

Communication

Education

High School Diploma or equivalent

Tools

EPIC

Job description

Job Summary

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries.

Department: OBGYN Schedule: Monday - Friday, Normal Business Hours, Onsite Compensation: The pay rate for this position starts at $20.00 per hour, with increases based on the candidate's years of experience. Benefits: Medical, Dental, Vision, 403b retirement plan, tuition reimbursement, discounted MBTA pass & more! Step into a role where your work truly makes a difference every day! As a vital member of our clinical operations team, you’ll provide administrative support to ensure our practice runs smoothly and efficiently. In this dynamic, fast-paced role, you’ll be the friendly face that plays a key role in creating a positive, efficient, and compassionate environment for both patients and clinical staff. The Practice Assistant II supports efficient practice operations by providing administrative and patient-facing support under general supervision. Responsibilities include scheduling, check-in/check-out, patient communication, and office coordination. Duties may vary by department.

What You’ll Do

• Schedule patient appointments and maintain appointment records.


• Greet and assist patients and respond to routine inquiries.


• Manage phone calls, appointment scheduling, and message routing.


• Process billing forms and scan documents into EPIC.


• Request medical records and laboratory results.


• Distribute mail and faxes and prepare routine correspondence.


• Collect patient co-payments as needed.


• Handle messages related to prior authorizations, provider questions, prescription refills, and test results.


• Serve as an EPIC Super User for scheduling, registration, and billing systems (training provided).


• Assist with training staff and perform advanced scheduling functions, including surgical scheduling and schedule management, as needed.

Qualifications

Education High School Diploma or equivalent required Experience 2–3 years of office experience required

Knowledge, Skills & Abilities

Proficiency with Microsoft Office and standard office equipment. Knowledge of office operations and administrative procedures. Strong phone, customer service, verbal, and written communication skills. Ability to manage multiple priorities and maintain accuracy in a fast-paced environment. Excellent organizational and time-management skills. Ability to follow established processes and work effectively within a team.

Additional Job Details (if applicable)

Why Join Mass General Brigham? Join a world-renowned healthcare system recognized for excellence in patient care and innovation. Grow your career through professional development and advancement opportunities. Enjoy comprehensive benefits including competitive pay, health coverage, retirement plans, and paid time off.

Remote Type Onsite Work Location 102 Endicott Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $17.71 - $24.94/Hourly Grade 3 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system–we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.