Clinic/Practice Assistant, Family Medicine

Newton-Wellesley Hospital; Millis (MA); On-site; USD 24,000 - 32,000; Part time

Job summary

Newton-Wellesley Hospital seeks a part-time Clinic/Practice Assistant to support our Primary Care office in Millis, MA. This onsite role runs Monday through Friday from 10:00am–2:00pm for 20 hours weekly.

The successful candidate will perform administrative and clerical tasks, greet patients, schedule appointments, and assist with patient flow. Prior office experience and strong customer service skills are essential; training is available.

Qualifications

• High School Diploma or Equivalent required.
• 2-3 years office experience preferred.
• Willingness to train and multitask in a high-volume outpatient setting.

Responsibilities

• Perform administrative and clerical duties for a clinical practice.
• Make patient appointments and maintain records.
• Greet patients and assist with check-in/check-out.
• Answer phones and schedule routine inquiries.
• Process patient billing forms and scan documents to patient record.
• Handle co-payments and verify registrations.

Skills

Customer service

Scheduling

Phone etiquette

Clerical skills

Education

High School Diploma or Equivalent

Tools

Electronic Medical Records (EMR)

Microsoft Office

Job description

Site: Newton-Wellesley Hospital

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Located at 969 Main Street, Suite 205, Millis MA 02054, our Primary Care practice provides complete care to both individual patients and whole families, including:

• Infants
• Children
• Teens
• Adults
• Seniors

We deliver a full range of preventive and health maintenance care. Our doctors also treat a range of acute and chronic health problems. In addition, we coordinate our patients' care when they need treatment by specialists.

We are a small office with a close-knit team of Providers, Medical Assistants and front desk staff who run our practice as a cohesive team! If you are looking to join a collaborative team who works closely together this is the position for you!

We are seeking a part‑time, 20‑hour Clinic/Practice Assistant to support the practice on‑site Monday through Friday from 10:00am- 2:00pm.

Clinic/Practice Assistants play an integral part in the operations of our community-based physician practices. Dedicated to administrative support, these Coordinators serve as the gatekeepers of our practices and ensure that teams are delivering the highest quality experience, exceeding our patients' expectations.

Summary

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under close to general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check‑in, check‑out duties. Actual job duties may vary by Department.

Does this position require Patient Care? No

Essential Functions

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders, and print appointment schedules.
• Process patient billing forms and scan documents to patient medical record/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co‑payments.
• Handles, screens and/or takes messages related to prior authorizations, referrals, and verify registrations for accuracy.
• May monitor patients in waiting room and responds to any needs for information.
• Assists in patient flow processes.

Qualifications

Education

High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree? No

Experience

office experience 2-3 years required

Additional Job Details (if applicable)

We are looking for well‑rounded customer service professionals who can multi‑task, prioritize, and thrive in a high‑volume outpatient setting!

No healthcare experience? No problem! We are willing to train on the job. Our philosophy is that if a new hire has strong customer service skills with a genuine passion for the work, everything else can be taught.

Remote Type

Onsite

Work Location

969 Main Street

Scheduled Weekly Hours

20

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$17.71 - $23.20/Hourly

Grade

2At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement:

4100 Newton-Wellesley Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People‑Focused, half Performance‑Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.