Practice Assistant II- Evening Overnight

1200 The General Hospital Corporation; Boston (MA); Sur place; USD 25 000 - 34 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

403b retirement plan

Tuition reimbursement

MBTA pass discount

Résumé du poste

The General Hospital Corporation is seeking an administrative assistant to support clinical operations and patient services on site. The role involves scheduling, check-in/out duties, and basic clerical tasks in a fast-paced environment.

Responsibilities include handling calls, filing, billing forms, and assisting with registrations and related systems. 2-3 years of office experience and a High School Diploma are required; candidates should be organized and capable of managing multiple tasks.

Qualifications

• High School Diploma or Equivalent required.
• Office experience 2-3 years required.
• Proficiency with Office Suite and strong communication skills.

Responsabilités

• Make patient appointments and maintain records.
• Greet and assist patients, answer phones, schedule visits.
• Process billing forms and scan documents.
• Handle medical records requests and test results.
• Type forms, schedules and memos as directed.
• May accept co-payments and handle routine patient inquiries.
• Serve as Super User for scheduling, registration and billing systems.

Connaissances

Scheduling

Customer service

Communication

Office operations

Multitasking

Formation

High School Diploma or Equivalent

Outils

Office Suite

Description du poste

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care.

Job Summary

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties.

Essential Functions

• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders, and print appointment schedules.
• Process patient billing forms and scan documents to patient medical record/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
• Acts as "Super User" for scheduling, registration and billing systems.
• Provides assistance and training to others in these areas.
• May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.

Qualifications

Education: High School Diploma or Equivalent required. Experience: office experience 2-3 years required.

• Proficiency with all Office Suite, Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
• Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
• Communicating effective... as appropriate for the needs of the audience and talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
• Managing one's own time and the time of others.
• Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Additional Job Details

Department: MGH Teleradiology Schedule: Saturday, Sunday | 24 hours | 6:30pm to 7am | Onsite Evening Overnight Compensation: The posted salary reflects the starting range for this position. Actual compensation will be based on the selected candidate's qualifications, including experience, education, and relevant skills. Benefits: Medical, Dental, Vision, 403b retirement plan, tuition reimbursement, discounted MBTA pass & more! Remote Type Onsite Work Location 55 Fruit Street Scheduled Weekly Hours 24 Employee Type Regular Work Shift Night (United States of America) Pay Range $17.71 - $24.94/Hourly Grade 3

EEO Statement

EEO Statement: 1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.