Practice Assistant II - Per Diem

1200 The General Hospital Corporation; Concord (MA); On-site; USD 24,000 - 34,000; Part time

Job summary

Mass General Brigham is seeking a dependable per diem Administrative Assistant to support clinical operations. The role involves scheduling, check-in/check-out, patient greeting, and handling routine inquiries in a fast-paced physician practice setting.

The position requires 2–3 years of office experience, proficiency with the Office Suite, and familiarity with EPIC scheduling and billing. Onsite work with flexible shifts supports coverage during vacations and staff absences.

Qualifications

• High School Diploma or Equivalent required.
• 2-3 years office experience preferred.
• Proficiency with Office Suite and basic office procedures.

Responsibilities

• Perform routine administrative duties for a clinical service or physician practice.
• Schedule patient appointments and maintain records.
• Greet and assist patients; answer and route phone inquiries.
• Process billing forms and scan documents to the patient record/EPIC.
• Handle prior authorizations, prescriptions and test results inquiries.
• Serve as an EPIC Super User for scheduling, registration and billing (training provided).
• Provide training to others in scheduling, registration and billing tasks.
• Assist with more advanced scheduling tasks when needed.

Skills

Office software

Time management

Communication skills

Multitasking

Education

High School Diploma or Equivalent

Tools

EPIC

Phone system

Job description

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

We're seeking a dependable team member with a flexible schedule who can help provide coverage during vacations and staff absences. The ideal candidate is available to work partial shifts several times per week and can adapt to changing scheduling needs. Summary Performs administrative functions to support smooth and efficient practice operations under general supervision. Performs tasks that are related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by department.

Essential Functions

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders, and print appointment schedules.
• Process patient billing forms and scan documents to patient medical record/EPIC.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
• Acts as an EPIC "Super User" for scheduling, registration and billing systems (EPIC training is provided).
• Provides assistance and training to others in these areas.
• May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.

Qualifications

• Education: High School Diploma or Equivalent required
• Can this role accept experience in lieu of a degree? No
• Experience: 2-3 years office experience required
• Knowledge, Skills and Abilities: Proficiency with all Office Suite, Knowledge of office operations and standards, and understanding of office procedures, including filing, copying, scanning, printing, and faxing.
• Knowledge, Skills and Abilities: Ability to use the phone system, manage more non-routine phone calls, and solve routine issues as appropriate.
• Knowledge, Skills and Abilities: Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
• Knowledge, Skills and Abilities: Understanding written sentences and paragraphs in work-related documents, corresponding and communicating with others clearly and effectively (including composing/editing e-mails, memos, and letters), and taking complete and accurate messages.
• Knowledge, Skills and Abilities: Managing one's own time and the time of others.
• Knowledge, Skills and Abilities: Well-organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Additional Job Details (if applicable)

• Remote Type: Onsite
• Work Location: 133 Old Road to Nine Acre Corner (aka ORNAC)
• Scheduled Weekly Hours: 0
• Employee Type: Per Diem
• Work Shift: Day (United States of America)
• Pay Range: $17.71 - $24.94/Hourly
• Grade: 3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement: 1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.