Practice Assistant II, Cardiovascular EP Lab

The General Hospital Corporation; Boston (MA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

403(b) retirement plan

Tuition reimbursement

MBTA pass

Job summary

Mass General Brigham's EP Lab is seeking a Practice Assistant II to support the Cardiovascular Electrophysiology environment. Join a fast-paced team coordinating patient flow, communications, and daily operations to ensure efficient cardiac procedures and exceptional patient care.

The role emphasizes collaboration with nurses, physicians, and multidisciplinary staff, with a starting pay of $20.00 per hour and comprehensive benefits. Onsite position at Massachusetts General Hospital.

Qualifications

• High school diploma or equivalent required.
• Associate's degree preferred.
• 2-3 years of office experience required.
• Proficiency in Microsoft Office Suite.
• Strong customer service skills.
• Excellent written and verbal communication skills.
• Strong organizational, multitasking, and time management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent attention to detail and accuracy.
• Ability to work independently and collaboratively.

Responsibilities

• Coordinate daily patient flow with nursing staff.
• Communicate with patients, physicians, nurses, and staff via multiple channels.
• Track scheduled procedures and patient transportation.
• Coordinate communications between EP Lab and hospital departments.
• Maintain updates on tasks and operational needs.
• Support daily administrative and operational activities.
• Keep lab supplies stocked and manage inventory.
• Ensure HIPAA compliance and protect patient information.
• Adapt work hours to support staffing coverage.

Skills

Customer service

Communication skills

Time management

Multitasking

Team collaboration

Detail oriented

Education

High school diploma

Associate degree preferred

Tools

Microsoft Office

Job description

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

MGH Cardiovascular, Electrophysiology (EP) Lab | Onsite | Monday-Friday, Full-Time

Build your healthcare career while playing an essential role in supporting advanced cardiac procedures and exceptional patient care!

We are seeking an organized, motivated, and detail-oriented Practice Assistant II to join the Cardiovascular Electrophysiology (EP) Lab at Massachusetts General Hospital. In this important administrative role, you’ll help ensure smooth and efficient operations within a fast-paced, high-volume cardiac procedural environment while supporting patients, providers, and clinical staff.

Working closely with nurses, physicians, and multidisciplinary teams, you’ll coordinate patient flow, manage communications, and provide essential operational support to keep daily procedures running efficiently. This is an exciting opportunity to develop specialized expertise in cardiac electrophysiology while contributing to a collaborative team dedicated to delivering exceptional cardiovascular care.

What You’ll Do

• Partner closely with nursing staff to coordinate daily patient flow and support efficient operations within the Electrophysiology Lab.
• Communicate with patients, physicians, nurses, and administrative colleagues in person, by telephone, through Epic InBasket messaging, and via email.
• Track and communicate timely information regarding scheduled procedures, patient transportation, and other activities that support efficient patient throughput.
• Coordinate communications between the EP Lab, hospital departments, and ambulatory practices to ensure smooth transitions and timely patient care.
• Maintain clear, proactive communication with staff, providing updates on assigned tasks, requests, and operational needs.
• Support daily administrative and operational activities, ensuring tasks are completed accurately and within established timeframes.
• Maintain adequate supplies within the lab, including stocking the Nutrition Station and managing office supply inventory.
• Assist with maintaining compliance with Environment of Care (EOC) standards and established hospital policies.
• Protect confidential patient information and ensure compliance with HIPAA and hospital privacy requirements.
• Identify operational challenges, communicate concerns, and collaborate with team members to support timely resolution.
• Develop proficiency in departmental systems and software, including timekeeping, supply ordering, and scheduling-related applications.
• Adjust work hours as needed to support appropriate staffing coverage and daily lab operations.

Qualifications

• High school diploma or equivalent required.
• Associate's degree preferred.
• 2-3 years of office experience required.
• Proficiency in Microsoft Office Suite and standard office equipment.
• Strong customer service skills with the ability to communicate professionally and compassionately with patients, families, and clinical staff.
• Excellent written and verbal communication skills, including the ability to manage phone inquiries and relay information accurately and efficiently.
• Strong organizational, multitasking, and time management skills with the ability to manage competing priorities in a fast-paced environment.
• Excellent attention to detail and ability to maintain accurate information while coordinating multiple activities.
• Knowledge of office operations, administrative procedures, and established workflows.
• Ability to work independently, follow established protocols, and collaborate effectively with multidisciplinary teams.
• Flexibility to adapt to changing priorities and operational needs within a busy procedural setting.

Additional Job Details (if applicable)

Why Join Our Team?

• Starting pay of $20.00 per hour, with increases based on years of experience.
• Comprehensive benefits, including medical, dental, and vision coverage.
• 403(b) retirement plan.
• Tuition reimbursement.
• Discounted MBTA pass and additional employee perks.
• Opportunity to grow your healthcare career within the Heart & Vascular Institute at Massachusetts General Hospital.
• Develop specialized expertise in cardiac electrophysiology, procedural operations, and patient flow coordination.
• Gain valuable experience supporting a high-volume, invasive cardiac procedural environment.
• Collaborate with electrophysiologists, nurses, and multidisciplinary teams dedicated to delivering exceptional cardiovascular care.
• Build a strong foundation for continued professional gro