Practice Assistant II, Cardiovascular EP Lab

1200 The General Hospital Corporation; Boston (MA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Comprehensive benefits

403(b) retirement plan

Tuition reimbursement

Discounted MBTA pass

Job summary

Mass General Brigham's Cardiovascular Electrophysiology Lab is seeking a detail-oriented Practice Assistant II to support daily operations, patient flow, and communications in a fast-paced environment onsite at 90 Blossom Street. You will work closely with nurses, physicians, and administrative staff to ensure smooth lab procedures and exceptional patient care.

The role offers a Monday–Friday day shift, starting pay around $20 per hour with increases based on experience, comprehensive benefits,

Qualifications

• High school diploma or equivalent required.
• Associate's degree preferred.
• 2-3 years of office experience required.
• Proficiency in Microsoft Office Suite and standard office equipment.
• Strong customer service skills with professional and compassionate communication.
• Excellent written and verbal communication; manage phone inquiries and relay information accurately.
• Strong organizational, multitasking, and time management skills with the ability to manage competing priorities.

Responsibilities

• Coordinate daily patient flow and support efficient operations within the EP Lab.
• Communicate with patients, physicians, nurses, and administrative colleagues in person, by phone, and via email.
• Track and communicate information regarding scheduled procedures and patient transportation.
• Coordinate communications between the EP Lab, hospital departments, and ambulatory practices.
• Maintain proactive communication with staff and provide updates on tasks and needs.
• Support daily administrative and operational activities and ensure timely completion.
• Maintain supplies within the lab and manage office supply inventory.
• Assist with Environment of Care (EOC) compliance and hospital policies.
• Protect confidential patient information and HIPAA compliance.
• Identify operational challenges and collaborate to resolve them.
• Develop proficiency in departmental systems including timekeeping, ordering, and scheduling apps.

Skills

Customer service

Written communication

Verbal communication

Organizational skills

Time management

Multitasking

Education

High school diploma or equivalent

Associate's degree preferred

Tools

Microsoft Office Suite

Job description

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary MGH Cardiovascular, Electrophysiology (EP) Lab | Onsite | Monday-Friday, 6:00AM - 2:30PM, Ability to adjust work hours as needed to support appropriate staffing coverage and daily lab operations. Build your healthcare career while playing an essential role in supporting advanced cardiac procedures and exceptional patient care! We are seeking an organized, motivated, and detail-oriented Practice Assistant II to join the Cardiovascular Electrophysiology (EP) Lab at Massachusetts General Hospital. In this important administrative role, you'll help ensure smooth and efficient operations within a fast-paced, high-volume cardiac procedural environment while supporting patients, providers, and clinical staff. Working closely with nurses, physicians, and multidisciplinary teams, you'll coordinate patient flow, manage communications, and provide essential operational support to keep daily procedures running efficiently. This is an exciting opportunity to develop specialized expertise in cardiac electrophysiology while contributing to a collaborative team dedicated to delivering exceptional cardiovascular care.

What You'll Do

• Partner closely with nursing staff to coordinate daily patient flow and support efficient operations within the Electrophysiology Lab.
• Communicate with patients, physicians, nurses, and administrative colleagues in person, by telephone, through Epic InBasket messaging, and via email.
• Track and communicate timely information regarding scheduled procedures, patient transportation, and other activities that support efficient patient throughput.
• Coordinate communications between the EP Lab, hospital departments, and ambulatory practices to ensure smooth transitions and timely patient care.
• Maintain clear, proactive communication with staff, providing updates on assigned tasks, requests, and operational needs.
• Support daily administrative and operational activities, ensuring tasks are completed accurately and within established timeframes.
• Maintain adequate supplies within the lab, including stocking the Nutrition Station and managing office supply inventory.
• Assist with maintaining compliance with Environment of Care (EOC) standards and established hospital policies.
• Protect confidential patient information and ensure compliance with HIPAA and hospital privacy requirements.
• Identify operational challenges, communicate concerns, and collaborate with team members to support timely resolution.
• Develop proficiency in departmental systems and software, including timekeeping, supply ordering, and scheduling-related applications.

Qualifications

• High school diploma or equivalent required.
• Associate's degree preferred.
• 2-3 years of office experience required.
• Proficiency in Microsoft Office Suite and standard office equipment.
• Strong customer service skills with the ability to communicate professionally and compassionately with patients, families, and clinical staff.
• Excellent written and verbal communication skills, including the ability to manage phone inquiries and relay information accurately and efficiently.
• Strong organizational, multitasking, and time management skills with the ability to manage competing priorities in a fast-paced environment.
• Excellent attention to detail and ability to maintain accurate information while coordinating multiple activities.
• Knowledge of office operations, administrative procedures, and established workflows.
• Ability to work independently, follow established protocols, and collaborate effectively with multidisciplinary teams.
• Flexibility to adapt to changing priorities and operational needs within a busy procedural setting.

Additional Job Details (if applicable) Why Join Our Team?

• Starting pay of $20.00 per hour, with increases based on years of experience.
• Comprehensive benefits, including medical, dental, and vision coverage.
• 403(b) retirement plan.
• Tuition reimbursement.
• Discounted MBTA pass and additional employee perks.

Remote Type Onsite Work Location 90 Blossom Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $17.71 - $24.94/Hourly Grade 3

In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement: 1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

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Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.